Stephen Joseph Email and Phone Number

Working as a Senior Service Delivery Manager based in Mumbai. I have over 25 years of experience in managing IT services, operations, and support for large-scale enterprises. With my expertise in service delivery, I am skilled in defining service standards and guidelines as per best practices, governance structures and documentations that set benchmarks for excellent service delivery. I specialize in driving IT services operations, managing IT infrastructure and supporting systems, and… Show more Working as a Senior Service Delivery Manager based in Mumbai. I have over 25 years of experience in managing IT services, operations, and support for large-scale enterprises. With my expertise in service delivery, I am skilled in defining service standards and guidelines as per best practices, governance structures and documentations that set benchmarks for excellent service delivery. I specialize in driving IT services operations, managing IT infrastructure and supporting systems, and developing strategies for continuous improvement. I have worked with various teams to ensure the successful implementation of projects on time and within budget. My ability to handle complex challenges and my strong problem-solving skills have enabled me to deliver superior performance and achieve desired results. I am passionate about developing and promoting customer service and satisfaction. With my strong organizational and interpersonal skills, I am able to foster collaborative relationships with stakeholders across all levels. I am committed to delivering timely, cost-effective, and high-quality solutions for my clients. Show less

An experienced IT professional with a strong track record of driving overall IT initiatives, defining IT roadmaps, budgets, and technology upgrades. Has successfully supervised programs from initiation to monitoring and closure and has a deep understanding of IT Development/ Operations practices. Also worked with C-level executives to achieve strategic and tactical business requirements and has been instrumental in defining portal features and customer engagement strategies. With a proven… Show more An experienced IT professional with a strong track record of driving overall IT initiatives, defining IT roadmaps, budgets, and technology upgrades. Has successfully supervised programs from initiation to monitoring and closure and has a deep understanding of IT Development/ Operations practices. Also worked with C-level executives to achieve strategic and tactical business requirements and has been instrumental in defining portal features and customer engagement strategies. With a proven ability to ensure operational ROIs and cost savings. Show less

Worked as Head - Business IT Operations, have extensive experience working with GEBU Business IT Operations, leading performance and throughput of Fulfilment and Assurance workflow. I was responsible for customer order upload/ decomposition for Voice/Data services, tracking service orders in OSS, and monitoring MACD operations via CRM/Clarity. Additionally, I worked closely with Product Development, Customer Operations, eBSS Development, and Network Operations teams to design processes in order… Show more Worked as Head - Business IT Operations, have extensive experience working with GEBU Business IT Operations, leading performance and throughput of Fulfilment and Assurance workflow. I was responsible for customer order upload/ decomposition for Voice/Data services, tracking service orders in OSS, and monitoring MACD operations via CRM/Clarity. Additionally, I worked closely with Product Development, Customer Operations, eBSS Development, and Network Operations teams to design processes in order to ensure smooth operations. Show less