Skilled Data Analyst with expertise in MySQL, SIEM tools, Python, and data analysis techniques. Passionate about the fields of data analysis and cybersecurity, leveraging insights to drive informed decision-making. Actively staying updated on industry trends. Excellent problem-solving and communication skills. Open to opportunities in data-driven initiatives.I am passionate about exploring the latest trends and innovations in this field, and I am always looking for opportunities to collaborate with others who share my interests. Whether it's attending industry events, participating in online forums, or networking with other professionals in the field, I am committed to staying up-to-date with the latest developments and sharing my own insights and expertise.#DataAnalyst #DataAnalysis #Cybersecurity #MySQL #SIEM #Python
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Technical Support AdvisorTranscomOttawa, On, Ca
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Data AnalystTelus International Jul 2023 - Dec 2023RemoteAs a Data Analyst (AI Training) at Telus International, I collaborated with cross-functional teams to enhance the performance and accuracy of AI systems. I collected and preprocessed large datasets, conducted in-depth data analysis using statistical techniques and data mining methods, and implemented data cleaning and normalization processes. By training AI models and validating their outputs, I generated valuable insights and actionable recommendations. -
Team Lead ManagerSitel Digital Services (Formerly Sykes) Feb 2022 - Apr 2023Ottawa, Ontario, Canada -
TrainerSitel Digital Services (Formerly Sykes) Jun 2021 - Feb 2022Ottawa, Ontario, Canada
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Call Center RepresentativeSitel Digital Services (Formerly Sykes) Mar 2019 - Jun 2021Ottawa, Ontario, Canada
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Insurance BrokerHub International Apr 2022 - Oct 2022Ottawa, Ontario, CanadaRIBO licensed insurance broker skilled in analyzing client needs and risks, evaluating policies, and negotiating competitive rates. Strong communication and interpersonal skills to build lasting relationships and earn clients' trust as a reliable advisor. -
Sales AssociateNtt Ltd. May 2020 - Mar 2022Ottawa, Ontario, CanadaI provided excellent customer service to exclusive club members, which involved taking orders, managing finances, and sharing promotional information. My strong communication skills helped me stand out as the top-performing trainee among a class of 30. I consistently exceeded the monthly sales quota by using tactics such as upselling and cross-selling, which showed my experience and skill in sales techniques.
Stephen Kassaw Education Details
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Computer Science
Frequently Asked Questions about Stephen Kassaw
What company does Stephen Kassaw work for?
Stephen Kassaw works for Transcom
What is Stephen Kassaw's role at the current company?
Stephen Kassaw's current role is Technical Support Advisor.
What schools did Stephen Kassaw attend?
Stephen Kassaw attended University Of Ottawa, International Baccalaureate.
Who are Stephen Kassaw's colleagues?
Stephen Kassaw's colleagues are Sandra Gut, Chona Esclamado, Emerson Baricaua, Nikola Sarić, Tobias Watkins, Keith Canoza, Ana Belen Oliva Dominguez.
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