Stephen Knight Email & Phone Number

Feltham, England, United Kingdom

• Working on gateways using NGINX Plus and AWS to achieve optimal site performance and availability.
• Maintaining and testing the ansible build process.
• Creating and servicing New Relic dashboards for monitoring and alerting.
• Using scrum ceremonies for sprint planning, daily scrum, sprint review and retrospective.
• Extensive use of kibana creating dashboards, watchers and searches.
• Updating Cloudformation, parameter store and auto scaling groups as required.

Maidenhead, Berkshire, United Kingdom

Working primarily on the Concur Locate and active monitoring product.I provide support for Linux and windows based infrastructure, develop and implement strategies for improving automation and quality of service. This involves the use of various tools including Kibana,New Relic, F5 Ui and APIs, RunScope, Rundeck, kubernetes, Tomcat, ActiveMQ and Bash.

Chertsey

This was a position where I engaged in the startup of a new 3rd level helpdesk, setting up service-now to cater for the company’s needs, aligning SLA’s and documenting ITIL processes. This position also involved the use of various open source products including Nagios, Liferay, Activemq and Confluence. As a technical support analyst I was involved.

This role involved working as 2nd level Support in a 24/7 shift and ensuring the stability and maintainability of British Airway’s IT infrastructure, Services and Applications. This was in order to anticipate and avoid problems and manage incidents through to resolution, while making sure I am adhering to ITIL framework and its principles.Assess the impact.

• Working with a small team of three, looking after the recovery and administration of British Airways Oracle Databases and providing 3rd line support for middleware products. My key duties included:
• Covering a 24x7 operation on call.
• Database backup and recovery all versions including RAC.
• RMAN oracle recovery manager.
• Assisting with oracle upgrades and installations.
• Database Security.