Stephen Kohn Email & Phone Number

AI Senior Software DeveloperKoreAI, Automation Anywhere, API Development, Chatbot Development, Robotic Process Automation (RPA), Javascript, Powershell, C#, CSS, HTML, Python, Django, BitBucket, GIT, Jenkins, OpenShift Containers, Dynatrace, Humio

Center of Automation - Software Developer

• Hand selected to be part of a small, Elite team composed of 10 individuals known as the Centralized Queue Tech team, responsible for Global remote support (of software & hardware) for all 55,000 employees
• Consistently ranked the #1 Tech in terms of Number of Tickets Closed per Day as well as Number of Tickets Closed within SLA
• Developed and continuous maintenance of multiple automation toolkits used by the entire corporation.
• API (Hack-a-thon) Fest 2018 (internal PNC competition), my team and I were the first in PNC history to implement an API Fest project into production, estimated to save PNC $2M/year through automation.

• Lead IT computer technician for Delaware, Philadelphia and surrounding areas comprising of ~3000 users
• Responsible for all back-offices, branches and other PNC acquired facilities
• Tier 3 PC Hardware/Software, Phone & Mobile device onsite and remote support.
• Broad range of support experience including but not limited to all hardware and software issues that are local, remote, server and VM based.
• Highly skilled in supporting NT servers, all Windows OS, Microsoft Exchange, Lotus, Pistolstar SSO, Symantec SEP, Data Encryption (Credant, DDPE, Truecrypt & Checkpoint), SCCM, and Nomad.
• Experienced with UNIX, Linux, MAC, and all versions of Windows.

• Assisted in the integration of IT networks / hardware & software for new acquisitions
• Daily support of corporate PC’s Hardware & Software (Tier 2 support)
• Daily support of phone system, hardware, configuration & voicemail (PBX, Centrex, VOIP: Avaya & Cisco)
• Daily support of user owned mobile devices (Blackberry, iOS, Android) using GOOD and MaaS360
• Manage the Microsoft Active Directory and Novell

• Duties include assisting users with general computer problems and maintaining the computing site for Windows, Macintosh and Unix systems, supervise student employees and students in the site, trained new employees and.

• Responsible for opening and closing the store, delivering deposits to the bank, stocking the shelves, maintaining cleanliness and merchandise neatness in assigned area of the store, explained and answered customer.