Data Analyst for Senior VP of Enterprise Products + Platform Technology. Building reporting structure for other CoS within organization for all things people related.

Serve as Chief of Staff for the Technology Operations Center within CapitalOne as well as doing monthly and ad-hoc reporting that help identify potential opportunities in driving down the total incident counts within the entire enterprise.

Run/create enterprise reporting for Capital One's Incident Management organization to expose opportunities in incidents to help reduce the number of incidents month over month. Serve as the System Admin for our Incident Management paging vendor application called MIR3 in order to ensure mobilization time for resources is at a minimum during incidents for faster resolution.

Manage support team for the Anti-Money Laundering systems for Capital One. The systems that are supports are Actimize and LexisNexus List Screening. Duties include the oversight of day to day operations of the support team and ensuring that our AML applications are up for our investigators to meet OCC and federal guidelines to reporting suspicious activity by Capital One customers. Work closely with our business partners to prioritize work needed on each system. Monthly reporting of each system to our business partners and IT leadership.

Serve as Tech Lead for production roll out of Capital One’s Mobile application for smartphone and iPad. Coordinate between various teams the performance testing of Mobile application to ensure healthy application is ready for public consumption. Serve Level 3 support of any incidents that may come up around production application and communication to senior leadership of issue, resolution and next steps. Support development and QA teams in environmental set up and issue while going trough the development lifecycle of Mobile application. Ensure all production monitoring of application is set up and running properly.

Perform various tasks for several systems within the Capital One Digital IT space. Duties include, risk and waiver management, audits, IT assessments (ARP’s, ACR’s, ASR’s), Service Level Agreement management, Capacity management, Infrastructure management, Issue and Incident management. Also, perform the duties of a Third Party Manager within the Digital IT space, ensuring that tasks are perform on a timely manner that evaluates and tracks the performance of our third part vendors. These tasks are required for Regulatory and Compliance to ensure our vendors are tracked at the appropriate level based on what functions they perform for Capital One.

Managed a team ~50 contractors that worked both on and off shore. Was responsible for the delivery of RTM code to be consumed by other Capital One systems. Held code reviews and was responsible for the sign off of High Level Design documents

Served as Tech Lead for several Capital One systems that were at end of life. Was responsible for the complete decommissioning of old out dated systems. Over saw the removal of system code from servers, data from databases and removed hardware from the infrastructure. Built an application that allowed Capital One to retire their UNISYS system that saved the company $10MM.

Application Support – Was responsible for issue resolution and new enhancements for Capital One lines of businesses applications. Developer – Built new programs for Capital One lines of businesses. Web based applications with Oracle back ends.Manager – Managed a team of 5 application developers and support staff. Held regular meetings for team and associate development. Wrote performance reviews. Provided feedback for associate development.

Built applications to aid in the development and roll out of desktop solutions for call center representatives. Facilitated meetings for status updates and communication of projects.

Maintained associates schedules and time off. Assisted in the scheduling of team meetings. Monitored call center performance and handle time of associates. Maintained reporting of associate performance. Developed applications to aid in job functions.

Assisted customers with issue and inquires in a diverse call center environment, Secured Card, Credit Card and Thrift customers.