Stephen Lindo Email & Phone Number

•Supports moderately complex accounts•Gains access and manages relationships with customer technical staff and Help Desk functions•Assesses and verifies approach/method to selling enterprise/client products and services•Verifies operability of product and service configuration within the customer’s environment•Articulates characteristics of the customer’s current environment Understands, analyzes and applies industry and market knowledge •Understands and articulates third- party and/or Channel’s role to create and position Dell solution•Seeks counsel from other sales engineers, leaders, or cross- functional technical groups to ensure consistent approach/application Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding•Presents the design and value of proposed solution and business case to customers, prospects and management

United States

• Workstation Infrastructure and End-user Environment• Unified Communications Maintenance and Refresh• Rich Media Maintenance and Refresh• End-user Services Request Fulfillment• Workstation & Printer Maintenance and Refresh• Enrollment Workstation Support, Maintenance and Refresh• ITIL Process Guidelines as defined at Unum (e.g. Change, Incident, Problem, Knowledge, etc.)• Microsoft desktop/laptop environment (Windows 10 / Office Products / O365)• Partners with Manager, other Operations Support Analysts, and Infrastructure Engineer(s) on the operational aspects of associated services to meet or exceed committed service levels.• Executes the operation, reporting and continuous improvement of the services and functions required to deliver and support infrastructure services and products to meet the needs of the business.• Establishes processes to ensure the stability, capacity and performance of associated services and functions. Addresses and adjusts services as needed to maintain or exceed service levels to business.• In partnership with IT peers, monitors and initiates immediate and permanent resolution to infrastructure service incidents.

Columbia, South Carolina Area

• Evaluate, install, configure, and deploy new applications, systems software, products, and enhancements to existing applications• Act as primary support with vendors and end users when issues related to software that supported within our environment.• Provide escalated support users may have with software

Chapin, South Carolina

Columbia, South Carolina

• Troubleshoot issues with Virtual machines using VMware. • Works with system developers to assure new or enhanced services, when implemented, meet or exceed committed service levels and that service can be delivered at affordable cost.• Support several applications that are mainframe/distributed dependent utilizing DB2, and SQL.• Actively matches unresolved incidents against existing problems, known errors and other incidents in a timely manner.• Supports availability management on reporting on achievement of problem targets, in line with service level agreements.• Analyzes incidents and problems to show trends and potential problem areas, so that actions can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and resolution.• Monitors plans and strategies to investigate and resolve incidents and problems, including problem prevention.

• Resolve Hardware/software tickets and service requests.• Reset user passwords and add computers to the Domain via Active Directory.• Mobile Device Support (iPhones & iPads)• Remote Support / VPN Support (RSA / Juniper )• Install all necessary hardware/software requested by the user.• Virtual Machine Builds, diagnostics, re-entitlements, & management using VMware • Part orders directly from vendors to repair faulty equipment.• Advanced Desktop & Laptop repairs, builds, troubleshooting, and diagnostics.• Identify, research, and resolve user-end technical problems• Install & maintain system and vendor critical security patches and updates.• Maintain proper asset management databases and inventory tracking of equipment & systems.• Asset integrity for deployed equipment, or returned equipment.• Audio and video conference room support.

Columbia, South Carolina Area