Stephen Lockhart Email & Phone Number

New York, Ny, Us

Ny, Nj, Ne And Mid-Atlantic

Responsible for performing MAC project management, administrative, and day-to-day facility services tasks for CBRE client(s), maintaining customer goodwill, and helping to maintain business relationships through operational excellence in administrative and move related tasks. Technically provides MAC churn and move management assistance to clients, according to CBRE Policy and Procedures as set forth in client contract documents. • Provides a single point of contact for all MAC account issues and manage the move management process in accordance with the Client’s Move Management Process • Supervises the development and coordinates the delivery of required reporting• Participates in planning meetings hosted by the client’s Planning Director/point of contact• Understand Client Portfolio and Drive High Level Strategies across the Portfolio• Review Metrics and compare across Accounts• Manage Staffing Levels to ensure appropriate staffing at all sites• Ensures portfolio-wide consistency in delivery of services • Ensures that CBRE's continually evolving “best practices” are incorporated into the work product • Provides a mechanism to engage “swat” teams where necessary to respond to unexpected needs • Establishes complex move project goals and objectives and evaluates project performance, making changes where necessary to ensure desired project results• Responsible for maintaining, streamlining and continuously improving MAC project standards • Develops and implements group move plans in collaboration with the facility management, project management, planning, T&I and construction management teams, as required• Ensures that the client move processes are managed and operated according to the client’s policies and procedures. Evaluates project tasks and overall vendor performance to ensure the client’s standards of performance are met.~ See resume for more detail

•Manage staff of Project Managers on various accounts throughout the Metro area•Ensure that high levels of customer service satisfaction are being maintained•Actively managed relocation and decommission efforts for CA, MetLife and Goldman Sachs•Responsible for obtaining and maintaining new business•Chair weekly status calls with staff and client•Work completely unsupervised•Draft and submit budget proposals, and recommend subsequent budget changes where necessary•Set and continually manage project expectations with team members •Identify and manage project dependencies and critical path•Plan and schedule project timelines and milestones using appropriate tools•Proactively manage changes in project scope, identify potential crises, and devise contingency plans•Demonstrate strong leadership, interpersonal and organizational skills•Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work•Build, develop, and grow any business relationships vital to the success of the project(s)•Single point of contact, responsible for resolving escalations•Manage project development from beginning to end•Define project scope, goals and deliverables that support department goals in collaboration with senior management•Effectively communicate project expectations to team members and client in a timely and clear fashion•Liaise with client on an ongoing basis•Estimate the resources and participants needed to achieve project goals

Liased between JLL and DB's Global Markets divison to ensure that all Real Estate needs were met.• Managed multiple projects simultaneously for the Deutsche Bank, encompassing relocations, build-outs, disaster recovery, and network connectivity• Managed multiple projects simultaneously for the Deutsche Bank, encompassing relocations, build-outs, disaster recovery, and network connectivity• Responsible to conduct all IT related feasibility studies for Corporate Real Estate and Services• Manage the installation and maintenance of physical infrastructure• Project manage the decommissioning of all infrastructure contained within the Technology Rooms• Create and respond to RFP’s• Manage overall project budget• Demonstrate strong leadership, interpersonal and organizational skills• Responsible for resolving escalations• Elicited high levels of morale, cooperation and performance from union and non-union employees, vendors, technicians and executive personnel through effective managerial techniques• Applied diligence and attention to detail in scheduling multiple activities, establishing a track record for accurate and timely performance

• Directed a staff of thirteen employees in space allocation, upgrade, relocation and expansion functions for all campuses located in Manhattan and Jersey City, comprising 2,500 users. • Maintain ongoing communication with Move Coordinators and Project Managers.• Oversee relocation of voice and internet service• Served as Project Manager for Deutsche Bank’s Private Client and Private Wealth Management relocations from the downtown and Summit campuses into 280 Park building. • Manage the physical infrastructure for 60 suite executive office complex • Manage First, Second and Third level support of networks for all clients• Installation and configuration of independent internet and networks within each customer location.• Engagement Manager for JDA and Deutsche Bank accounts• Develop new strategies and solutions with senior level TTI personal

• Manager of IMAC management transition team responsible for facilitating outsource of IMAC services through development of knowledge transfer plans, documentation, and training• Established Service Level Agreement definitions for Builds & Deployment, Moves, and Asset Recycling services• Devised a series of operating procedures and measures that led to significant improvements in efficiency while ensuring compliance with corporate standards and client requirements.• Responsible for resolving escalations• Performs an analysis, on a weekly basis, of actual move performance against transactional and project budgets to control costs, determine scope change impacts and secure expected profit• Instrumental in the introduction of Asset Center and other databases to enhance reporting of information to senior management.• Selected to lead facilitating, problem-solving, and decision-making activities for all new floor build-outs, data and MAC-related issues for Asset Management and Corporate Finance divisions at Deutsche Bank's 280 Park Avenue campus during recovery effort following the 9/11 disaster.• Led seven Project Managers as overall PM for a 5,321 (TTI’s largest project) network device relocation to populate DB’s newly purchased 60 Wall St. campus.

• Managed branch projects consisting of infrastructure upgrades, new LAN room and IDF build-outs.• Responsible for obtaining all approvals for overall sign-off and purchase orders• Provide weekly dashboard to senior management.• Coordinate and oversee efforts of internal resources and external vendors.• Responsible for ordering and implementing of network and data circuits, network hardware.

• Managed all relocations in the Harborside, New Jersey facility (2500 users) • Managed all vendors and in-house IT personal • Oversaw relocation of all network, telephony and audio/visual equipment • Conduct walk-through with all silos and client• Reported all milestones to Senior Management• Chaired weekly status meeting

• Responsible for small day to day move activity • Test/Activate data connections • Request additional cable runs• Verify port capacity / request if needed• Oversee movers

• Built a progressive career path for a leading food distribution company, and assumed responsibility for inventory control, loss prevention and ordering for 1,650 grocery items involving 200 Shoprite stores • Innovated a direct store delivery system that generated substantial savings through the elimination of storage fees• Interacted with store owners, managers, buyers, vendors, supervisors and all levels of management, and prepared detailed reports to provide critical information on a timely basis