• Building, nurturing long-term relationships with customers to solidify our commitment and partnership to their success.• Ensure customers derive maximum value from their investments in Secureworks by driving customer adoption, usage, and satisfaction to help achieve contract renewals, process contract renewals, product expansion, and new growth• Develop in-depth understanding of customer success criteria, initiatives, and use cases supporting short- and long-term business goals of each customer based on their unique use cases.• Provide continuous customer education on the Secureworks product portfolio including new products, features, and enhancements.• Generate regular/on-going proactive Security Protection Reviews (SPRs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals.• Monitor the customer’s progress towards achieving their KPI’s via Business plan creations with customers, resulting in BOTH business value outcomes and team behavior if customers are not achieving key objectives/goals.• Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements.

Coordinate activities with Account Personnel from Sales, System Engineering, Support and Customer Service to ensure all customer needs are met. Acts as point of escalation for front line issues and concerns on specific problems relating to assigned region or country and responsible for ensuring follow up and fault resolution

• Acted as a liaison between the product team and sales to understand customer demands for new features, pain points and priotising the roadmap with customer experience at forefront of mind.• Owned the product roadmap and met feature deadlines by proactively identifying feedback from clients, individual use and backlog prioritization based off any engineering roadblocks.• Encouraged more open communication between stakeholders, engineering which resulted in 21% annual increase in the pace of feature development life cycle.• Owned the planning, scheduling of thirty-day sprints and clearly articulated the product vision to engineering based off direct customer feedback, sales to Engineering.

Meet sales targets and manage all aspects of retail sales, including merchandising and general housekeeping, customer service, stock management, sales, refunds, till reconciliations, through to up selling. Earned ‘stripes’ as a responsible member of staff, entrusted to manage cash control, the opening and closing of the store, stock control management, staff supervision and communicating directly to the Area Manager, Directors and Store Manager. Commended by management for personable style in all customer communications.

• Oversaw members of staff, to ensure the team easily met Key Performance Indicators. Achieved bonuses for 3 straight months as Assistant Manager. - Provided frequent multi-item transactions - Secured A high customer retention rate - The youngest appointed Assistant Manager at the organisation• Improved staff morale and up-selling techniques, resulting in increased sales at the store.• Achieved the Nike ‘Team Player’ Award, for undertaking double shifts for almost 10+ hours twice a week to assist other stores in store layouts, merchandising and stock take management.• Worked extended hours to improve layout of the store and successfully consolidated new stock.• Quickly became an authority of Nike products and gained positive reviews from Managers and Directors. Exceed all performance targets, including reaching commission targets; and capitalised on a combination of personalised service and relationship management to ensure an exceptional level of client service.• Secured 100% in a mystery shopper surveys (personal appearance, store appearance, welcome, probing /presenting. Customer consideration and product knowledge and close).• Achieved the ‘Consistent Award’ for successful and ongoing adherence to Nike policy.

Secured highly sought after internship at the Australian Baseball League, providing key input into all areas of marketing and business development, including cold calling to potential sponsors, updating merchandising sales, research and helping establish the league and team brand at retail outlets.• Assigned task to re-invent the online store. Currently creating a new layout of the online store, which once implemented will increase interest and conversation rates, by stimulating interest and enticing customers to make a purchase. •Undertaking detailed research, from site search tools, product recommendation software, side-by-side product comparisons, enhanced visualization tools and A/B testing tools for ongoing testing, learning and optimization based on what works.• Developed recommendation for the creation of a VIP Program to retain customers and ensure continued growth of online sales and game day stores. • Gathering data on potential sponsors for the league to grow sponsorship income.

Awarded competitive internship position with a major events organisation to gain direct experience in sports events management and program management. Performance led to the creation of an ongoing position providing support for a range of events.• Developed a new proposal template that improved the presentation of proposals to major clients. Template subsequently utilized for major clients, including Major League Baseball.• Worked collaboratively on key project events, including the 10th Annual Breast Cancer Rugby Long Lunch, RUPA 2012 Rugby Awards, 2013, British Irish Lions Long Lunch and the 2013, TNT Australia v New Zealand Rugby Lunch.• Managed cold calling and prospecting, including overcoming objections, value added sales and communicating to people from various social, economic and cultural backgrounds. • Updated the customer database, which ensured data was now available at the touch of a button, eliminating the need for team to manually enter data and ensuring efficient updates on existing clients and upcoming events.