Stephen Mcsorley Email & Phone Number

Bendigo, Victoria, Australia

Melbourne, Australia

Providing desktop support to various CSC clients across Melbourne including AMP, Motorola Solutions, UTC, and BlueScope Steel. Contributed to several significant projects as a key technical member of staff. Key Accomplishments:o Managed the asset refresh and deployment of Windows 10 for approximately 180 desktop and laptop computers at multiple Motorola Solutions sites across Australia.o Assisted with upgrading network and telephony systems in the Motorola Solutions Perth office.o Managed a team of contractors on a project to upgrade the AMP desktop environment from Windows XP to Windows 7 in Melbourne. o Conducted on-site testing and troubleshooting activities during the implementation of Network Admission Control (NAC) on all AMP network switches in the Melbourne office.

Melbourne, Australia

Providing dedicated IT support to Executive level management at AMP and AXA in Melbourne during the merger of both companies.

Burwood East, Vic, Australia

Provide on-site desktop support for Motorola Solutions in Australia and New Zealand. Key Accomplishments:o Developed and documented site support procedures for team members working on the account.o Assisted the network services team with upgrading the network infrastructure at the Motorola Solutions office in Melbourne, including the upgrade of telephony from PABX to VOIP.

Melbourne, Australia

Providing on-site desktop and telephony support for AMP in Melbourne. Contributed to several significant projects as a key technical member of staff. Key Accomplishments:o Conducted business continuity testing for AMP in Melbourne from a remote disaster recovery (DR) site. Documented the results and issues encountered during the 3-day test. o Managed on-site IT project activities for the relocation of the AMP head office in Melbourne. Contributed to the planning and deployment of IT infrastructure at the new head office facilities in the Docklands precinct, as well as two remote office facilities. Coordinated the relocation of approximately 400 desktop and laptop computers to the new office facilities.o Managed the on-site project activities for upgrading the AMP Melbourne desktop environment from Windows 2000 to Windows XP, including approximately 360 desktop computers and laptops at three Melbourne office locations.

Melbourne, Australia

Provide on-site support for telephony and LAN infrastructure at AMP in Melbourne. Additional responsibility as a technical team leader, providing an escalation point for other team members.Key Accomplishments:o Site lead for coordinating project activities to upgrade the AMP network from Token Ring to Ethernet in Melbourne. Approximately 900 devices were successfully converted to Ethernet.o Site lead for coordinating the relocation of approximately 600 desktop computers and printers across 5 floors during a project to refurbish the AMP office space in Melbourne.

Melbourne, Australia

Administration and support of Microsoft Windows and Novell Netware 4.11 servers for AMP in Melbourne.Key Accomplishments:o Completed Novell Netware 4.11 Server administration training to fill a vacant role as Novell administrator, assuming full responsibility for the Novell network environment in Melbourne.

Graduate Certificate, Network And System Administration/Administrator

Certificate, Computer Maintenance, A

Higher School Certificate