• Install Artificial Intelligence Camera/Server• Data Collection; Linux• Troubleshoot hardware issues

• Install network infrastructure• Troubleshoot network infrastructure• Provide accurate reporting to on-site and home office IT

• Project team member for network modernization – T1 to broadband• Provision broadband/DSL/fiber connections on Cisco hardware• Coordinate with field services for configuring and troubleshooting Cisco hardware• Monitor and resolve network issues with SolarWinds• Respond and resolve tickets through ServiceNow and phone support queue• Create internal documentation

• Project team member for network modernization - Meraki SD-WAN• Configure and troubleshoot network issues during implementation of Meraki equipment• Coordinate with field services for configuring and troubleshooting Meraki and Cisco hardware• Monitor and resolve issues with network infrastructure• Respond and resolve tickets through ServiceNow and phone support queue• Create internal documentation

• Configure and troubleshoot customer network to use VoIP services• Provision MiCloud - Office for end-users• Provision network hardware for VoIP; IP-phones, switches, routers, firewall• Configure network services for VoIP; Proxy, SIP-Server, VLAN, DHCP• Coordinate with third-party IT for installing and configuring network hardware• Install and configure softphone in Windows and Apple environments• Respond/resolve/QA tickets through Remedy and support queue• Create internal and customer facing documentation for configuring and troubleshooting VoIP services

• Project team member for infrastructure refresh• Rack and stack data center hardware; rack, switch, cabling• Install and configure server in data center; RAID, NIC, RAM, HDD, SSD• Install copper and fiber connections• Configure partitions for Windows and Linux operating systems• Install and configure Windows or Linux OS using VMWare, SCCM or Cobbler• Respond and resolve tickets through ServiceNow• Create internal documentation

• Maintain server build and release SLA• Install and configure server in data center; RAID, NIC, RAM, HDD, SSD• Install copper and fiber connections• Configure partitions for Windows and Linux operating systems• Install and configure Windows or Linux OS using VMWare and KickStart• Respond and resolve to customer requests for smart hands

Assisting new customers with initial set up of their phone system accountsConfiguring Nextiva's unified communications product featuresCritically think through and troubleshoot business networksAccurately answer a variety of technical questions about Nextiva's servicesWork to meet and exceed daily metrics

• Respond and resolve tickets through ServiceNow and phone support queue• Provision BroadSoft services for end users• Provision network hardware for VoIP; Cisco, Polycom, Linksys• Monitor and resolve network issues with Nagios• Provide reporting for shift change and ticket exchange

Troubleshoot IT related issues to end users satisfactionAssist students in experimental lab with course assignmentsDevelop CCNA bridging course covering transitional knowledge from 640-802 CCNA to 200-120 CCNATrack and document technical problems within Remedy ticketing systemUse Active Directory to manage user accounts in experimental labs

MUNITIONS STORAGE/DISPATCH LEAD 2009—2011- Assisted outside personnel in allocation of munitions for daily operations and mission support. - Shipped received/transported on 105 miles of roads in the Air Force’s largest Munitions Storage Area.- Managed 197 structures with 660K square feet of space.- Filled and transported International Organization for Standardization (ISO) containers for shipments.- Scheduled and coordinated daily workloads for 77 personnel ensuring mission productivity.ADDITIONAL DUTIESVehicle Control Officer--Maintained and inspected 148 vehicles, largest munitions fleet in pacific Air Force, valued at $12.5 million operating for 175K annual miles.EQUIPMENT MAINTENANCE CREW CHIEF 2007—2009- Maintained sections equipment account, war reserve account and residual stock valued at $3.8 million- Serviced 300 pieces of munitions material handling equipment and 26 Universal/Link less Ammunition Loading Systems.- Maintained bench stock material and secured replenishment.- Managed a crew of 4 personnel, responsible for daily workload compliance. ADDITIONAL DUTIESRecords Custodian--Managed records custodian program; filed/maintained 22 continuity books guarantee 100% complianceCONVENTIONAL MAINTENANCE CREW MEMBER 2005—2007- Performed assembly, inspection and maintenance of conventional munitions. - Processed non-hazardous munitions residue for disposal.- Operated, inspected and maintained munitions support equipment, test and diagnostic equipment.