o Assist with sales pursuitso Organize and catalog documentationo Manage Sharepoint site and document repositorieso Conduct calls to organize pursuits and workflow

o Created multi-level project plans to reflect tasks for multi-disciplinary projectso Worked within and managed projects in accordance with USDM environmento Worked with project teams to create business cases and define project roleso Created detailed project plans for projects from inception to closureo Managed multiple inflight projects in construct stageo Consulted with senior management on proper staffing assignments and team roleso Worked extensively with IT resources to correctly size projects o Managed senior level team to create new version of business case to be used by entire FMCC enterprise

 Project Manager-Onstaro Created/instituted process for configuration management for test vehicles as well as all test equipment for Onstar lab. Streamlined usage for multiple millions of dollars of GM assets Project Manager-Detroit Public Schools o Managed process for student badging in all DPS High Schoolso Managed a process to insource the student information system (SIS) from an outsourced solution to and insourced process. Managed all financial, IT, staffing and budgetary components for the DPS CIO Project Manager-Imperial Marketingo Successfully Instituted PMO and reporting structure for IT group. Created a prepackaged outsourcing criteria for successful outsourcing bid process Project Manager-City of Detroito Successfully managed process to recover COD income tax revenue and correspond with city businesses and residents Technical Project Manager-Comerica Bank/Sterling Bank acquisition o Managed multidisciplinary team on multiple month project to merge all fraud and CRM data into Comerica project

 Project Manager within GPSC environment Managed team to document mainframe processes within GM GPSC environment Made successful recommendations for cost reductions within the GM mainframe environment Leveraged mainframe tools to document time and cost savings for the GPSC environment Created Service Level Objectives and Operating Level Agreement for the Loblaw ISS organization Managed Service Level Objectives for ISS organization Defined scope/developed process map for ISS capacity planning position Responsible for Performance Measurement and Metrics for Service Level Management Managed Remedy 7 Reporting tool for the ISS organization Recruited and managed team of global analysts in creating strategy for measurement of IS&S initiatives Participate in developing strategy with IS&S management council and General Motors CTO Lead adoption of global project performance metrics Manage export compliance reporting and metrics Created and implemented new project performance metrics Designed and implemented internal customer satisfaction measurement process for GM IS&S Designed new process and implemented BI tool (Cognos) throughout the GM project reporting organization

Managed Chrysler Group marketing prospect funnel. Monthly sales forecasting based on Chrysler Group interactive channel. Managed Chrysler Group events analysis and monthly reporting. Created/managed balanced scorecard to measure event marketing efficiency ROO/ROI. Monthly reporting and consulting Chrysler group on efficiency of web based marketing tools Interaction with dealer group representatives to measure marketing effectiveness Measurement of event programs and benchmarking for ROI/ROO Measuring ROI of all Chrysler Group marketing programs Manage and produce monthly marketing prospect report based on Chrysler prospect methodology

Responsible for profiling, enforcing licensing compliance, recovering revenue from global and major Microsoft accounts. Driving sales force efficiency and productivity through business process refinements. Recovered $1.2MM in mis-parented revenue positively affecting FY04 district quota Conducted geographical sales territory re-alignment using analytical techniques Developed prospecting campaign for enterprise software sales district wide Refined sales reporting process and forecast analysis techniques/Managed sales reporting process/pipeline management License administration and enforcing licensing compliance Developed business case/justification for district-wide inside sales resources

 Engaged with DaimlerChrysler Corporation—June 2002-August 2003. Maintained successful market research ROI model/process for International PR/Communications Group Developed and implemented media monitoring/reporting process, (in conjunction with F.A.Z Institute) Refined business processes including ROI, reporting methods, and quantification of message value Developed metrics to measure return on investment for public relations events through implementation of measuring and monitoring process, was able to demonstrate quantifiable return on investment