Stephen Norris Email & Phone Number

Southaven, Mississippi, United States

Greater Memphis Area

• Oversee all aspects of the assigned site for operations, administration, financial and compliance to align with customer expectations• Responsible for direct reports in customer service, production, quality, shipping and scheduling• Cultivates personal relationships to maximize performance and drive superior customer and employee satisfaction• Responsible for hiring a qualified and capable staff to handle the operations needs• Develops and maintains an effective team by improving retention of quality associates • Training and coaching a team to execute the necessary functions of the day to day operation• Execute strategy that contributes to the continuous enhancement of the Averitt Operating System to implement best practices in order to anticipate customer needs in order to stay on target with current and future demands• Actively supports Averitt from a continuous improvement perspective by leading productivity initiatives to deliver year-on-year improvement to meet the agreed customer KPI’s

Olive Branch, Ms

• Manage dedicated operations and customer service for North American Lighting and Quad Graphics • Communicate directly with the customer on asset availability and pickup/delivery schedules • Collaborate with customers on load agreements and deliveries• Maintain a positive and effective relationship with various dedicated accounts to maximize revenue• Responsible for issue resolution to recover freight to save service• Converse with drivers to ensure timely service and accurate information pertaining to all loads• Manage and resolve driver breakdown and equipment issues• Provide process recommendations to the operations team for more efficient and effective procedures

Olive Branch, Ms

• Maintained technical expertise for all Total Transportation applications and analyzed all client requirements• Designed processes for all shipping facilities to maintain optimal performance• Monitored all loading requirements of customers and ensured ultimate efficiency of organization• Observed communication with all clients on a regular basis• Ensured compliance to all delivery requirements of customers• Evaluated and assisted in reconciliation of all truckloads shipment orders• Coordinated with distribution for any special requirements for customers prior to loading

Olive Branch, Ms

• Achieve market base profitability through effective management of a distinct fleet of 150 trucks• Actively manage and supervise drivers to ensure quality, safety, efficiency, cost, service and development• Responsible for driver payroll review, retention and balancing home time• Dispatch address and load information using AS400 and XPM• Counsel drivers on service issues, insubordination, compliance with safety regulations, OSHA and DOT • Identify training opportunities and provide continuous feedback • Correspond with planners to maximize efficiency to ensure freight reaches service centers on time• Work with customer service representatives on load availability, pickup and delivery times to ensure quality service to our customers • Build and maintain positive working relationships with drivers to develop cohesiveness, work productivity and moral • Manage unique issues with each individual driver including, but not limited to miscommunications with shippers and consignees, equipment malfunctions, time constraints on a load, safety concerns, DOT regulations and personal issues outside of working that effect production and work availability

Madison, Ms

• Responsible for all daily operations in the Head Professional’s absence• Provided Golf Instruction through private lessons, junior clinics and golf schools• Managed a golf staff of 20 people, which included scheduling and training• Assisted and supervised all aspects of a tournament program of over 60 events• Restructured the entire Junior Golf Program in 2014• Attended and participated in Golf Committee meetings• Managed regular maintenance and repair of 75 golf cars• Head coach of Reunion and Jackson Metro PGA Junior League All- Star Teams