Maintain customer relations Resolving customer issuesSetting up new accounts Called calling new customers

Supporting Outsourced Sales for Humana WellnessInbound and Outbound sales calls utilizing SalesforceHandling customer issuesContacting Large Businesses for potential new customers for Humana

Helping Financial Institutions prepare their employees to pass their licensing exams

Evan's Senior Investments is a family owned, confidential and data driven operations that is dedicated solely to the empowerment of senior housing and skilled nursing facility owners, helping them to make better business decisions. At ESI, we recognize the unique struggles that impact owners in the industry and we are dedicated to the quality solutions that make your role's and lives easier.

Carpathia Summits - bringing the right people together in the right place. Improving relationships with people that make a difference for your company.

Supporting Microsoft's online industry, managing a team of 6 Technical Engineers. Providing guidance to engineers on best approach to customer satisfaction and improving on business results with customer and with the development teams. Provided monthly roll up of business results to executive management teams. And results of projects and people initiatives. Developed extensive training plans for world wide customer support teams. Developed SOP for global team. Extensive interviewing and hiring for global support team.

Trouble shoot online ads for customer inquiries. Providing excellent customer support.

Responsible for providing internal customer support of MSN Ad Business to the sales and account teams Resided over Tier 1 support training and contact for external customer facing support groups in Canada and in the United States Responsible for listening forums to obtain feedback and concerns from international partners Partnered with development teams to log and analyze bugs in 5 different ad tool platformsMonitored scheduled jobs and investigated and fixed errorsResponsible for upgrade/write documentation and maintain them in SharePoint and mentoring new hires

Provided support for the day to day operations of the Denver sidewalk.com websiteCoordinated with a large team to publishing and editorial functions to keep the site updated Partnered with the other Product Managers nationwide to develop best processes and practices to streamline implementation of editorial pages and newslettersCreated process for online editorial reviewsWorked with System Administrators, Database Administrators, and Networking to troubleshoot system problemsMonitored and investigated problems with batches and manually re-ran as needed for newsletter supportInterfaced with third party vendors to resolve issues with files sent for publishingCreated images for publishing for Third PartiesDocumented work and communications with nationwide Sidewalk teamsEscalated unresolved problems as necessary to the appropriate resources and departments

Responsible for online content for online services File propagation using FTP interfaceContact for movie studios to release information onlineMaintained and propagated image data base for movie studios and new releasesFacilitated information gathering for a team of 27 vendorsInitiated best practices for improved efficienciesReleased the online version for 14 cities across the USHelped team to continuously enjoy work while dealing with unhappy merchants on the phone

Sales of water gardening material, including fish, plants, hardware. Annual sales in excess of $50,000.

• Quality Engineer for Department of Defense shipping contracts • Designed Department of Defense packaging using CADMAN software• Invoicing Quality Analyst / Packaging specialists• Packaging and Shipping coordinator