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Stephen Rees is listed as Manager, Workforce Management at McGraw Hill, a with 5458 employees, based in Westerville, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Stephen Rees.
Stephen Rees previously worked as Reporting and Forecasting Supervisor at Mcgraw Hill and Customer Support Operations Team Lead at Mcgraw Hill. Stephen Rees holds Bachelor Of Science (B.S.), Business Administration And Management, General from Franklin University.
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Stephen Rees is a Manager, Workforce Management at McGraw Hill.
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• Responsible for management of Workforce Management, Time and Attendance and Reporting Teams for Customer Experience.• Scheduling and labor forecasting.• Resource allocation.• Performance monitoring.• Reporting and analytics
Gahanna, Ohio, United States
• Promotion from previous role due to department merger. • Additional responsibilities from previous role include an increase of team members and an increase in departments being supported.• Developed team by guiding cross training amongst team members and growth through utilizing reporting tools, Alteryx and Tableau, for report automation.
Columbus, Ohio Area
• Supervisor for Reporting & Analytics team specializing in contact center metrics.• Subject matter expert for the Workforce Management application NICE IEX.• Responsible for short-term and long-term forecasting plans for both phones and back office groups.• Project management of report requests received for development by the Reporting & Analytics team.
Columbus, Ohio Area
• Incoming contact center forecasting.• Staffing projections and staffing analysis.• Strategic planning.• Real-time monitoring of incoming call center call volume.• Project management.• Process improvement.
Columbus, Ohio Area
• Team Lead for Mortgage Workforce Management Team.• Daily supervision of Workforce Team.• Analyzing and interpreting call center statistics.• Strategic planning.
Columbus, Ohio Area
• Workforce Management team member managing multiple sites consisting of 2,000 employees between 4 sites.• Real-time management of phone queues.• Reporting and presentation of call center statistics.
Columbus, Ohio Area
• Coaching current and new employees.• Manage escalated issues regarding legal documentation served upon the bank.• Coordinating with internal and external legal counsel to resolve issues and request.• Organized cross training with employees to help develop and deepen analyst skills.
Columbus, Ohio Area
• Process legal documentation served upon the bank.• Preventing loss to Chase by reviewing legal documentation and taking appropriate action.• Assisted in the training of new employees with legal guidelines and banking regulations.
Other employees you can reach at mheducation.com. View company contacts for 5458 employees →
Gary E. Costley Ii
Colleague at Mcgraw HillGreater Sacramento, United States
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HC
Harper Christopher
Colleague at Mcgraw HillPlymouth, Massachusetts, United States
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Tawn Thomas
Colleague at Mcgraw HillOrlando, Florida, United States
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WY
Wah Yu
Colleague at Mcgraw HillBanjarmasin, South Kalimantan, Indonesia
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AR
Antoinette Ramirez Colon
Colleague at Mcgraw HillPuerto Rico
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TV
Traci Vaske
Colleague at Mcgraw HillDubuque, Iowa, United States
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SM
Scot Manno
Colleague at Mcgraw HillFresno, California, United States
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JR
Janet Roling
Colleague at Mcgraw HillDubuque, Iowa, United States
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KD
Katie Demers
Colleague at Mcgraw HillPhiladelphia, Pennsylvania, United States
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AM
Ana Molinero Fuentes
Colleague at Mcgraw HillMadrid, Community Of Madrid, Spain
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Majored in Business Administration with a minor in Marketing.
Majored in Business Management.
Quick answers generated from the profile data available on this page.
Stephen Rees works for McGraw Hill.
Stephen Rees is listed as Manager, Workforce Management at McGraw Hill.
Stephen Rees is based in Westerville, Ohio, United States while working with McGraw Hill.
Stephen Rees has worked for Mcgraw Hill, Mcgraw-Hill Education, and Jpmorgan Chase.
Stephen Rees's colleagues at McGraw Hill include Gary E. Costley Ii, Harper Christopher, Tawn Thomas, Wah Yu, and Antoinette Ramirez Colon.
You can use AeroLeads to view verified contact signals for Stephen Rees at McGraw Hill, including work email, phone, and LinkedIn data when available.
Stephen Rees holds Bachelor Of Science (B.S.), Business Administration And Management, General from Franklin University.
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