Stephen Rhoades Email & Phone Number

United States

Warrington, Pennsylvania, United States

As General Manager at Edge Fitness Clubs, I oversee all aspects of club operations, from sales and member services to team management and financial performance. I lead a team of department heads and staff, driving growth, profitability, and exceptional member experiences.Key Responsibilities: • Sales & Revenue Growth: Develop and execute sales strategies to increase membership and personal training sales. Coach the sales team, set targets, and monitor progress to ensure success. • Financial Management: Manage the club’s budget, financial reporting, and payroll. Analyze financial data to optimize expenses and maximize profitability. • Team Leadership: Lead and mentor department managers, supervisors, and staff. Foster a culture of accountability and continuous improvement through regular coaching and professional development. • Customer Service & Member Experience: Ensure outstanding service by resolving member concerns, maintaining cleanliness, and promoting a welcoming environment. Develop strategies to increase retention and satisfaction. • Compliance & Safety: Oversee adherence to health and safety regulations, ensuring staff are trained and the club is safe for members and employees. • Operational Efficiency: Manage day-to-day operations, ensuring optimal scheduling, resource allocation, and smooth functionality. Monitor KPIs and implement strategies to improve performance.I am passionate about creating a positive, high-performance culture where both staff and members thrive. My goal is to drive business success while delivering a world-class fitness experience.

Plymouth Meeting, Pennsylvania, United States

As Fitness Manager at Edge Fitness Clubs, I lead our personal training business and ensure my team of trainers meets key performance indicators (KPIs). My core responsibilities include: • Personal Training Sales: I oversee the sales process by setting up tailored training packages after trainers conduct assessments with potential clients, focusing on maximizing conversions and meeting financial targets. • Team Accountability & KPI Management: I hold my team accountable for KPIs like client retention, service quality, and performance, monitoring metrics and implementing strategies to exceed targets. I coach and guide trainers to improve skills in fitness delivery and client relations. • Operational Oversight: I manage the fitness department’s business operations, ensuring we meet financial goals, optimize schedules, and effectively utilize resources. • Leadership Style: I foster a results-driven culture focused on teamwork, accountability, and professional development, creating a positive and energetic environment that benefits both staff and members.

Philadelphia, Pennsylvania, United States

I was responsible for helping clients achieve their fitness goals through personalized exercise programming and creating a positive, upbeat atmosphere at the gym. My role required me to engage members with energy and enthusiasm, creating an environment that motivates and encourages success.In addition to personal training, I was responsible for designing and leading high-energy group fitness classes. Maintaining a vibrant and engaging presence was essential, as well as being personable and empathetic to the needs of each participant. During classes, I would offer on-the-spot coaching to correct form and provide workout modifications for clients who needed adjustments due to limitations or injuries, ensuring everyone could participate at their level.As part of my development, I also served as a Fitness Manager in training, where I was entrusted with training and onboarding new personal trainers. I worked closely with them to ensure they had the knowledge and skills necessary to succeed in their roles, providing guidance and support throughout their early stages.Additionally, I was responsible for managing the daily operations of the fitness team, which included organizing and maintaining the daily calendar to ensure all trainers on shift had clear direction. This ensured smooth communication and helped trainers stay informed about any important updates or issues they needed to address with their clients.

Washington Township, New Jersey, United States

As Interim General Manager at Edge Fitness Clubs in Washington Township, I oversee all aspects of club management to ensure smooth operations and exceptional member experiences. My key responsibilities include: • Leadership Development: Engaging in a thorough training program covering operations, sales, marketing, and member services to effectively lead and inspire the team. • Operational Oversight: Managing daily operations to maintain high standards of cleanliness, equipment upkeep, and club functionality, with regular inspections and best practices. • Sales and Marketing: Collaborating with the team to develop sales strategies for membership growth, supporting the sales team with training, resources, and motivation to exceed targets. • Customer Service Excellence: Focusing on excellent service through quick resolution of member concerns, conducting club tours, and creating a welcoming environment to boost retention. • Team Management: Assisting in staff recruitment, training, and supervision to foster a cohesive and high-performing team aligned with club goals. • Financial Management: Supporting budget management, financial reporting, and payroll to meet financial goals, analyzing data for improvement opportunities. • Health and Safety Compliance: Ensuring adherence to safety protocols for members and staff, with regular safety training and emergency preparedness. • Personal Training Sales: Actively promoting personal training by working with fitness staff to match members with tailored training packages, boosting revenue and enhancing member satisfaction.

Plymouth Meeting, Pennsylvania, United States

As a versatile Sales Manager at Edge Fitness Clubs, I specialize in cultivating and sustaining a vibrant member community. My primary focus is on attracting new members and retaining existing ones while ensuring their overall satisfaction. To achieve this, I implement effective sales strategies, analyze key performance indicators (KPIs), and collaborate seamlessly with the sales and marketing teams to drive membership growth.I actively engage with potential members by reaching out to leads, conducting facility tours, and showcasing the unique benefits of our gym. By creating a welcoming atmosphere and addressing inquiries with enthusiasm and knowledge, I aim to convert prospects into loyal members. I also prioritize follow-ups to nurture leads, reinforcing our commitment to exceptional customer service and community engagement.In addition to my sales management responsibilities, I play a pivotal role in promoting our personal training services. I work closely with our trainers to create tailored fitness programs that meet the individual needs of our clients. By leveraging my sales skills, I effectively communicate the value of personal training, helping clients understand how our trainers can support them in achieving their fitness goals.My strong communication and organizational abilities enable me to manage my KPIs effectively, ensuring we meet our targets for membership sales and personal training sessions. I am dedicated to fostering a supportive and motivating fitness environment at Edge Fitness Clubs, where every member feels valued and empowered to achieve their goals.

Philadelphia, Pennsylvania, United States

In my role within the sales department of the gym, I am responsible for reaching out to potential leads and scheduling appointments to introduce them to our facility. My primary objective is to convert these leads into new gym members by providing them with information about our offerings and highlighting the benefits of joining our community.Additionally, I actively generate my own leads through successful conversions by asking current members for referrals and any potential guests who might be interested in experiencing our gym. This proactive approach not only helps increase our membership base but also strengthens our community ties.I also sell personal training packages for our fitness department, collaborating closely with our trainers to ensure that clients receive tailored training solutions that meet their individual needs and fitness goals. Furthermore, I assist at the front desk, ensuring a welcoming environment and providing excellent customer service to both members and guests. My multi-faceted role allows me to contribute to the overall success of the gym while fostering positive relationships with our clientele.

Upper Dublin, Pennsylvania, United States

Providing our client base with excellent customer service and effective assisted stretching techniques. I serve clients while maintaining and reinforcing the culture of Stretch Zone in all activities. Our clients are given individualized programs that suit their specific needs. This is a sales-driven role, and I am responsible for selling both short-term and long-term programs to new members.

Philadelphia, Pennsylvania, United States

As AGM, I am responsible for training, scheduling, and leading the front desk of the gym and all frontdesk workers. This also includes overseeing and supporting the sales team and fitness team, along withmy own team. It is my responsibility to ensure we meet all of our day-to-day objectives. The goals, whichinclude but are not limited to, are listed below:• New Business: Money generated by a sale that day/month.• Memberships: Generating leads and bringing them into the club, where we give them a tour and signthem up for a membership, either monthly or paid in full.• Shakes: Protein shakes sold for the day/month.• Personal Training: New training sessions sold that day and fitness assessments generated.• Supplements: Sales of any supplements from the company’s supplement line.Hiring front desk workers is also my responsibility, along with running bi-weekly meetings with my teamto review current monthly numbers, role-play for development, and team building.Much of my role also consists of selling personal training packages for all our trainers. After working witha potential client, the trainers would hand them off to me, and I would address any objections and helpthe client choose the best plan for them.Another goal for our front desk team is booking fitness assessments for the trainers. This is done throughcold calling, conversations at the front desk, or during floor walks.

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States