Whilst at Xped, have been utilized in a variety of roles assisting the Senior Management Team with tasks as diverse as overseeing the design and construction of the e-Commerce website, to the documentation and implementation of Business Processes in the company wiki. The role has also involved building and monitoring a number of project schedules to assist the SMT with planning and supervision of staff.

Steve is an independent contractor - Academy Consulting is his Pty Ltd Company

Key Achievement:Whilst at SA Power Networks, have undertaken work as a Business Analyst on a number of projects for various departments within the organization. This has necessitated that I assimilate knowledge quickly and build solid relationships with Subject Matter Experts, at all levels within the business, to ensure a successful outcome.Detailed Project Summary:Customer Information and Billing Systems Replacement ProjectFrom May 2011 to the present day, have been utilized as the Lead Business Analyst on the early stages of the project to replace the clients Customer Information and Billing systems.This has involved the collection and review of all existing Business Process documentation that impacts upon the systems, and in conjunction with business SME’s, bring the documents up to date to provide an accurate ‘As Is’ baseline.In addition, the role has involved identifying and documenting the high level business requirements for the replacement system(s). The other major aspect of the role has been to liaise with other Electrical Distributers and Retailers to conduct market research, thereby determining what systems other organizations use and the issues they had implementing and maintaining these systems.Automated Customer Notification ProjectBetween Feb 11 and Mar 11, was utilized on a project to investigate the option of automatically sending out Customer Notification Slips when ETSA Utilities were about to undertake work that involves a planned outage.