Stephen Smith Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona

System Administrator for the IT infrastructure operations team.

Tucson, Arizona

Lindon, UT

• Plan, develop, implement, and administer the entire LAN/WAN enterprise network, ensuring the availability, operability, and stability of all network assets.
• Perform incident management, problem management, and diagnose outages and escalated technical support cases, working to resolve system outages and operational issues in a timely, cost-effective manner.
• Conduct maintenance and troubleshooting of network infrastructures, including ongoing administration, backups, implementing security updates, and establishing enforceable network policies and procedures.
• Support connectivity and communications protocols, with cabling systems, routers and switches.
• Collaborate with management teams to determine operational needs and translate business requirements into stable, supportable, cost-effective technology platforms.

• Coordinated all customer support aspects of home automation system implementation, administration, and support processes to ensure the availability, operability, and stability of all installed systems.
• Collaborated with cross-functional technicians, management personnel, and customer contacts to identify and fulfill field service requirements.
• Handled support calls regarding system configurations, policies, support procedures, ensuring superior levels of customer satisfaction.