Stephen Stanley Email & Phone Number

New Orleans, La, Us

Remote

Remote

Onboarded High Touch, VIP, and Enterprise clients. In this role:● Led B2B SaaS VIP customers through the Onboarding and Adoption journey, ensuring they derive maximum value from their investment in our platform, utilizing key features and products● Developed and delivered content and programs to facilitate customer adoption and reduce churn● Proactively organized and conducted training and onboarding meetings with clients and team members● Drove cross-departmental collaboration (Sales, Support, Compliance) to target product expansion and ensure legal compliance● Organized project management timelines, exceeding delivery expectations, providing technical support.● Built real estate websites with IDX data feeds using Sierra’s proprietary interface● Increased Customer advocacy, conveying valuable feedback and insights to the Product team and the broader organization● Implemented AI-driven solutions for faster and more robust communication

Remote

In this role, I use Sierra Interactive's proprietary software platform to:• Build relationships with clients and guide them through the site setup, enhancement, and launch processes• Initialize, enhance, and launch websites• Assemble a design package, including all assets needed for a site build out• Select and edit images• Update existing settings and client sites• Create location-based searches and site pages based on those searches• Additional site content build-out as assigned• Test and verify website changes• Anticipate and troubleshoot issues with sites and tools• Communicate escalated issues• Perform research to determine possible solutions in order to select the best solution for a specific problem• Identify areas for improvement in the tools, processes and system-at-large

New Orleans, Louisiana, United States

● Conducted outbound calls to patients with upcoming appointments to assist them with signing up for their Connect and MyChart accounts through Epic● Coached patients though the technology needed to conduct video visits with health care providers● Troubleshooted common issues related to video visits such as Zoom, iPhone, Android and computerchallenges● Fielded inbound calls from patients unable to access their account or video visit

New Orleans, Louisiana, United States

● Researched construction projects nationwide to verify all parties involved using government and construction databases● Performed outreach via phone and email to fill in missing data gaps, maintaining particular customer preferences● Confirmed data on a timely basis, focusing on accuracy and proficiency● Maintained an objective-oriented focus, ensuring amiable conversation yielded detailedresults

Greater New Orleans Area

● Championed relationships of 75+ accounts throughout the customer journey from onboarding to activation● Converted customers into raving fans by increasing adoption and retention● Drove company revenue by identifying and closing upsell opportunities and renewals● Coached users on how to establish SMART company goals objectives● Consistently hit daily KPI of 20+ touch-points via phone and email● Digested and advocated customer feedback across multiple departments● Participated in professional development trainings to improve communication skills● Achieved multiple MVP nominations from management and co-workers for my contributions

Greater New Orleans Area

Fielding internal and external customer inquiriesOpening service tickets and maintaining control until they are closed and invoicedParticipating in technical problem resolution with customers and techniciansNavigating customers through the process of repair and serviceEducating customers on technical topics, providing training and supportAdvising on customization choices for both practical and aesthetic concernsMaintaining a database of customers and vehicles based on customer and dealer historyCommunicating with manufacturers to solve technical issues, sometimes warranty relatedThe Transportation Revolution of New Orleans opened its doors in 2002 as Vespa New Orleans. It grew over the next 17 years, adding in premium European motorcycle brands through evolution and determination. It now sells and services Vespa, Ducati, Triumph and BMW motorcycles.

Greater New Orleans Area

Being a Tour Guide in New Orleans is like being an ambassador for this unique American city, its culture and heritage. A Tour Guide provides guests with the best information about the city’s history and entertainment in a friendly and entertaining package. My job duties include:Educating guests on the history, culture and points of interest of the cityProviding recommendations on food, drinks and entertainment based on individual guest interests and requestsConducting administrative tasksExpanding my knowledge base through continued education to maintain my city certification and consistently provide guests with the best experiencesEncouraging guests to submit reviews of my excellent customer service to major review sites (TripAdvisor, Yelp, Google)

Greater New Orleans Area

Greater New Orleans Area

When RJO launched in new stores in New Orleans, I was the main point of contact between RJO and their new accounts. Before passing the position on to the next level, I made weekly visits to stores to check stock, merchandising and customer knowledge. Through this role, I served stores as their brand contact.

New Orleans, La

In addition to my traditional duties as a tour guide, while working for City Segway tours I also trained guests how to safely operate a Segway PT through the streets of New Orleans.

Greater New Orleans Area

New Orleans Legendary Walking Tours, a division of Pelican Hospitality, is dedicated to showing visitors the very best that New Orleans has to offer. All of their tour guides are local, certified, and passionate about New Orleans history and culture. As a Tour Guide Trainer, my duties include:Training new guides on points of interest, architecture and the history of New OrleansCoaching them as they develop and interpret their own stories and routes through the cityHelping new guides develop their own unique voiceRoutinely shadowing guides to support their developmentProviding both verbal and written feedback and critique

Albany, New York Area

The Restoration Festival was an annual weekend-long music festival focused on showcasing art and architecture by combining local and national music talent with historic landmarks in Upstate, NY. My responsibilities included:Being main logistical point of contact for all artists and outside vendorsWorking unsupervised to collect and review all logistical and technical requirements for musical acts prior to festival to determine individual needs of artists and collective needs of festivalCommunicating with both Sound and Lighting vendors prior to and during the festival Choreographing and implementing all equipment load-ins/outs and musical act changeoversSupervising all departments and volunteer staff during changeovers to maintain agreed upon start times, set lengths, and audience expectationsEnsuring all departments’ actions comply with appropriate artist-relations standardsSupervising and executing festival set-up and break down

Albany, New York Area

For Bose, better sound isn’t enough. Their passion is to create an experience you can’t get anywhere else. While at Bose, I:▪ Provided sales and customer service for home theater, home stereo, and personal audio customers.▪ Consistently maintained highest sales records while being a part-time employee.▪ Held annual events for ProAudio customers to demonstrate product benefits.

Albany, New York Area

John Keal Music specializes in the sale, rental and repair of band and orchestra instruments and accessories. For more than 50 years, JKM has been partnered directly with schools to provide young musicians the quality and service they need to help them develop into mature adult musicians. My responsibilities included:Overseeing day-to-day operations when Store Manager was absent.Communicating with vendors to arrange both special orders and maintain proper stock levels.Handling sales/customer service related concerns for walk-in customers.Facilitating customer service concerns for local schools working with sales representatives.Facilitating communication between customers and instrument service technicians.