Alex Richman Email & Phone Number

• Build relationships with clients and guide them through the site setup, enhancement, and launch processes.• Initialize, enhance, and launch websites• Assemble a design package, including all assets needed for a site build out• Select and edit images• Update existing settings and client sites• Create location-based searches and site pages on those searches• Additional site content build-out as assigned• Test and verify website changes• Anticipate and troubleshoot issues with sites and tools• Communicate escalated issues• Perform research to determine possible solutions in order to select the best fit solutionsfor a specific problem.• Identify areas of improvement in the tools, process and system at large.

• Install, configure, and upgrade Windows, Mac, and Linux operating systems for consumers. • Remove PUPs, Malware, Trojans, and spyware using 3rd-party tools to protect data security and personal information.• Defrag HD/Registry, remove PUPs/junk files, update software and drivers to improve performance, stability, and uptime. • Clean registers and startup files to increase speed and stable operation.

T-Mobile Retail Store Manager:Exclusive Wireless | 2021 - 2022T-Mobile Retail Store Manager: Northwest Wireless | 2020 - 2021T-Mobile Retail Associate Manager: Northwest Wireless | 2018 - 2020 T-Mobile Retail Sales Associate: Northwest Wireless | 2017 - 2018• Lead store operations, customer service, and sales of mobile devices and service plans with a team of 5 associates.• Transformed customer service by incorporating personalized service and soliciting more specific client requirements; raised customer satisfaction ratings from below average to near perfect with 90% 10/10 ratings.• Develop, analyze, and submit detailed sales reports to assess trends and inform staff training strategies.

• Provide high-quality customer service by guiding customers through the purchase process from store entry to checkout.• Maintain 100% price accuracy by applying new price tags and creating signs to showcase weekly deals and specials.

Undergraduate Coursework In American Sign Language & Psychology

Activities and Societies: Computer Lab Assistant, IT Support & Technical Troubleshooting

High School Diploma, General Education

Activities and Societies: • Eagle Scout, Boy Scouts of America • Future Business Leaders of America (FBLA) • Teaching Assistant, High.