Stephen Thompson work email
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Stephen Thompson personal email
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Over 10 years of experience in the customer service industry with a diverse background in both call center and direct customer engagement. Able to work individually and in a cross functional team atmosphere communicating effectively with customers, engineers, field service and senior management. Strong leadership skills, highly professional and dependable, have delivered projects on time with consistent corporate and peer recognition. Consistently maintained a customer satisfaction rating of over 95%, demonstrating my commitment to delivering exceptional service.
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EnumeratorU.S. Census Bureau Jul 2020 - Nov 2020Worcester County, Massachusetts, United StatesWorked for the United States Census Bureau following up with individuals on the 2020 Census -
Senior Manager, Connectivity SupportEmc Jan 2010 - Jun 2012Hopkinton, MaManage US based L1 and L2 support for Cisco Switches and the support relationship between EMC and Cisco. -
Customer Service Quality Assurance EnginnerEmc May 2009 - Dec 2009Hopkinton, Massachusetts, United StatesCreated a customer service Quality Assurance (QA) lab for a newly acquired hardware/software product utilizing requirements from Global ServicesDeveloped a budget, procured, received and built a fully functioning best in class hardware/software lab
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Global Services Security Program ManagerEmc Apr 2007 - Apr 2009Hopkinton, Massachusetts, United StatesLed a cross functional team which included IT, legal, security, field and remote services, engineering, QA, partners and customers, that delivered a security enhancement to existing and new hardware and software platforms meeting the top 2008 corporate goal Assigned as the Global Services representative to attend executive management meeting and to provide updates as requested Successfully led the key stakeholders to deliver the cross functional program, from requirements to training to roll out, on time exceeding the stated goals of executive managementParticipated in unit and end-to-end testing to ensure we met internal customer requirements for serviceability
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Process EngineerEmc Apr 2004 - Mar 2007Hopkinton, Massachusetts, United StatesPresented Global Services efficiency recommendations using serviceability metrics, initiatives, and product performance to engineering, marketing and manufacturing to decrease incoming case volume and time to resolutionCreated cross-functional teams within the call center to drive down time to resolution interfacing with engineering on technical and procedural matters and recommending enhancements to drive down call volume and time to resolution
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Product Support EngineerEmc Jan 1997 - Apr 2004Hopkinton, Massachusetts, United StatesParticipated in remote support of both hardware and software events and assist team members with real-time/ongoing technical escalations working with field personnel on all levels of troubleshooting.Represented the organization as a technical expert on client escalations for issue escalation and development of corrective action plansProvided field personnel with information to correct customer issues and escalated necessary cases to local and field management
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Customer Service TechnicianEmc Dec 1996 - Dec 1997Hopkinton, Massachusetts, United StatesProvided phone support to customers, documented issues into call tracking system and tracked cases for timely resolution
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Plant ManagerUnifirst Corporation Aug 1995 - Dec 1996New Hampshire, United StatesManager of 40+ employees
Stephen Thompson Skills
Stephen Thompson Education Details
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Industrial Management
Frequently Asked Questions about Stephen Thompson
What is Stephen Thompson's role at the current company?
Stephen Thompson's current role is Actively looking for opportunities.
What is Stephen Thompson's email address?
Stephen Thompson's email address is tk****@****ter.net
What is Stephen Thompson's direct phone number?
Stephen Thompson's direct phone number is +150827*****
What schools did Stephen Thompson attend?
Stephen Thompson attended University Of Massachusetts At Lowell.
What are some of Stephen Thompson's interests?
Stephen Thompson has interest in Football, Exercise, Home Improvement, Donor, Reading, Gourmet Cooking, Sports, Golf, Hockey, Watching Hockey.
What skills is Stephen Thompson known for?
Stephen Thompson has skills like Storage, Program Management, Storage Area Networks, Cisco Technologies, Switches, Management, Professional Services, Disaster Recovery, Enterprise Software, Data Center, Security, Enterprise Storage.
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Stephen Thompson
Vice President Distribution And Asia Commercial Operations At IntuitiveLittleton, Co2intuitivesurgical.com, intusurg.com -
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4unify.com, gmail.com, wmata.com, wmata.com -
Stephen Thompson
Hoboken, Nj4gmail.com, tpgnyc.com, penguinrandomhouse.com, randomhouse.com -
2xcelenergy.com, xcelenergy.com
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