Stephen Toth Email & Phone Number

United States

As a Scrum Master for over 4 years with Shadow, I consistently promoted and practiced an in depth use and understanding of Agile while leading several Development and Support Teams. During this time we utilized Jira, along with several Agile Techniques such as Scrum and Kanban to push forward and successfully deliver Client Projects, Implementations and Go-Lives.

Holmdel

As a ScrumMaster, I led a cross functional team of Developers, analysts, and content writers to effectively adapt the Agile methodology to a customer support environment. Completing work within these defined time frames (Sprints), allowed for us to more effectively release code, content, and designs to support key initiatives and products across the Company. It also provided transparency within our team and helped create a collaborative work environment. My role included facilitating all Agile related functions including stand up, backlog grooming, Sprint planning, Retrospective, demos, and prioritization. Using Jira, I maintained a well organized backlog of stories and worked closely with Product Owners and Stakeholders to stay on top of the fast paced changes in priorities. Keeping the team on track of deadlines was my ability to work between other Departments and resolve any conflicts and remove any impediments as they arose. As a Project Manager I lead the development and deployment of new customer support video tutorials. Post launch I was responsible for establishing success metrics along with tracking and maintaining their effectiveness. Another Project I helped to lead was the creation, launch, and expansion of our new Customer Support Community (Forum). This included overseeing vendor development, establishing guidelines, setting up permissions and rules, and organizing email campaigns to increase membership. I was also tasked with the monumental job of planning and executing the move of our entire Department from one location to another within the building. This included working with multiple contacts within our organization to ensure there was no interruption in work during the transition.

Edison, Nj

Responsible for employee scheduling, and developing best practices to meet and exceed sales projections. Operationally I also had the duty of planning and executing store layouts to support new merchandise and trends.

Bridgewater, Nj

Led the stock team to identify ways to more effectively organize and store merchandise, use more effective techniques when handling shipment, and ensuring the proper sizes and styles were represented on sales floor.

Menlo Park, New Jersey

Assisted the Store Manager in overseeing the daily functions of the store, including scheduling, identifying ways to meet and exceed sales projections, and preparing for new store layouts and merchandise.

Eatontown, New Jersey

Led specific departments to ensure the placement of merchandise was within the current guidelines, and that all merchandise was well represented. I also contributed with employee scheduling, sales motivation, and overall management of personnel.

Technical Support, Technical Support/Troubleshooting

Attending Chubb presented me with the opportunity to acquire a more in depth knowledge of Technical Support, mostly as it pertained.

Education record

Activities and Societies: Band