Increased student enrollment by 62% at Kingdom Christian Academy, showcasing your ability to organize impactful programs with marketing and engagement components.Directed Welcome Central at Leavenworth Interfaith Community, which involved public representation and relationship building, relevant to event coordination.Led 40 staff members at Kingdom Christian Academy and revitalized team culture at Wireless Vision, demonstrating strong leadership and team development.Improved parent communication, showing stakeholder engagement skills.Presented progress updates to boards and improved client satisfaction through effective communication.Developed and delivered training programs, showcasing clear and engaging verbal skills.

Directed the full operations of the retail store, opening/closing, recruiting new employees, and maintaining service levels while managing cash and inventory. Welcomed the walk-in customers, shuffled the team in accordance with the business requirements, and provided strategic guidance to business as needed while meeting and exceeding individual and organizational performance goals. Completed the responsibility to deliver high-levels of service to customers within the framework of established company policies. Oversaw all the facets of retail, recruiting, coaching, marketing, loss prevention, P&L, and team leadership. Served as a subject matter expert to answer customers’ questions and suggested solutions while ensuring the speedy learning process for the sales associates regarding the new products and offerings.• Ranked as the top Store in District Net Promoter and Customer Experience for Q3.• Retained the performance bonus status for 6 months successively of the retail store in the district for Q3.• Received the award of the top store in District for Accessories to Budget for Q3 and accomplished the Top Retail Store Manager award for Q3 in Tulsa District.• Sustained compelling visual merchandising of the retail store for the customers while complying with the T-Mobile standards.• Screened and recruited top-performing talent for the organization along with hiring sales staff on a continuous basis.• Spearheaded diverse Sales Behavior training courses to refine the skills of multiple sales representatives.• Transformed the culture for multiple stores by scheduling the fun goal-oriented games, organizing team- night events, and creating an enabling environment for team members.• Boosted the performance and productivity of the store by coaching and mentoring personnel that resulted in generating revenue by 6%.• Exceeded company expectations by lessening the inventory loss from 10% to 5% monthly along with amplifying the apps per-traffic ratio by 4%.

Performed a diverse array of assignments, duties, and projects, welcoming customers, responding to the phones, and conducting a needs assessment of the customers. Managed daily/monthly inventory and cash management along with controlling other key operational metrics while implementing the task list absorbed by multiple stores in the district. Executed all the functions within the retail stores while completely following the Wireless Vision policies and procedures. • Surpassed monthly revenue goals by acquiring potential customer accounts, enhanced existing customers’ accounts to identify revenue opportunities, and exceeded all the quality metrics.• Involved in the marketing efforts to solicit new business avenues encompassing, outbound calling, community involvement, outreach programs, and promoting the brand inside/outside of the retail location.• Worked in conjunction with the retail store manager to assist with top talent recruitment as well as cultivating existing team members to develop a top-performing team.o Mentored and influenced with integrity to steer the sales team on upholding the best practices to achieve monthly goals.• Played an active role in the scheduling and implementation of store meetings to plan for new initiatives and informed the team members on the updated company’s policies.o Maintained an engaging outlook of the store and merchandising standards as well as facilitating the store merchandising planogram restructuring completely.• Earned recognition as the top performer in the company for the 1st and 3rd quarter in the year, 2019.• Classified in the top 100 mobile experts for 7 months successively for rendering exceptional customer service to customers visiting the Wireless Vision store.• Lead the successful fostering of 2 high-performing current retail store managers in the Tulsa district.• Ranked as the number 1 amongst all POC's (Point of Contact) for 8 months consecutively.

Undertook the maintenance, configuration, and seamless operations of computer systems, network servers, and virtualization. Coordinated documentation and technical specifications with the IT staff for designing and executing new upgrades in the IT infrastructure. Led the capacity building initiatives, storage planning, and database performance; involved in all the staff meetings while administering, flourishing, and coordinated church's youth ministry. Developed, oversaw, and revised curriculum for all programs, events, and classes; steered middle and high school students in the spiritual growth, and assisted in the reconstruction of ministry activities while interacting with students during Sunday services. Fostered positive relationships with students and the parents and shared program plans via social media. Demonstrated Christ-like approach and lifestyle; integrated youth into various church ministries while partaking in the spiritual enrichment of students.• Installed and standardized computer components and software, managed virtual servers, and incorporated automation processes.• Troubleshoot hardware and software errors by conducting diagnostic testing, prioritized problems, documented problems, and solutions, and gauged the impact of issues.• Delegated regular backup operations and executed adequate processes for data protection, disaster recovery, and failover procedures.• Championed desktop and helpdesk efforts ensuring the resolution of all desktop applications, workstations, and related equipment problems with limited disruptions.• Successfully organized the entire student trip for more than 15 students from Texas to Florida while implementing a text-to-give option for members.• Created a new student ministries environment for the youth and parents to exhibit full involvement.• Enforced multiple checks and balances to meet the new software and technology needs of the ministry.