Stephen Akers Email & Phone Number

Seeley Lake, Mt, Us

Seeley Lake, Montana, United States

• Established LLC to offer technical solutions, showcasing entrepreneurial spirit and community dedication.• Provided technical services to local community members, resolving computer problems efficiently.• Successfully set up Office 365 for a church, including Exchange and Sharepoint, enhancing communication and collaboration.

United States

As a Partner at OTG Consulting, I specialize in providing a wide range of IT solutions including Cloud, Colocation, Connectivity, DRaaS, UCaaS, and Security. I work to develop tailored solutions for clients, ensuring their needs are met while maximizing efficiency and cost-effectiveness.

United States

In this role, my most significant accomplishment was a project supporting the network operations centers migration from eyes on glass monitoring to full auto-ticketing by specifying changes to IBM Netcool rule sets. I really enjoyed the analysis portion where I had to review the alarm and event stream from the network elements and determine what was actionable or could be correlated into a single actionable alert ticket. Due to my background in networking, I served as the resident expert on all things networking for the SRE team.• Agile methodology with Jira for project management• Extensive analysis using MS Excel and PowerBI/PowerQuery/MySQL

Greater Seattle Area

Tier 4 Network SME for Lumen’s Public Cloud, Private Cloud, Edge Compute and Hosting network infrastructure in 30+ US, Canada, Europe and Aisa datacenters. • Configuration and Troubleshooting, Sustaining Engineering, MOP/Runbook creation, T4 Escalations, Root Cause Analysis, Incident Resolution, Sparing, Automation (python), and Reporting. • Heavy interaction with Vendor, Architecture, Engineering, NOC, BuildOut, Field Ops and Product teams. • Investment in my peers through Mentoring junior engineers and knowledge sharing. • Platforms include Juniper MX, SRX, QFX with VXLAN, Cisco N9000, Arista TOR switches. • Developed a PowerBI/PowerQuery/RESTAPI-based tool that measured the network throughput of multiple nationwide edge compute platforms used by a large video streaming provider.• Tools – Remedy ITSM, ServiceNow, IBM Netcool & SevOne

Bellevue, Wa, United States

Member of an elite group of customer-facing support engineers for the Lumen Public Cloud platform. This devops-based team had a culture of extreme teamwork and continuous improvement. With heavy focus on process and automation, this team provided top tier support for incidents, and customer requests. I specialized in the cloud network infrastructure and IPSEC VPNs on Juniper SRX as well as supporting the VMWare based compute infrastructure and Cloud Platform application.

Bellevue, Wa

• Custom VM/Appliance import/configuration, including initial commissioning of Netscalar Load Balancers• Custom IPSEC VPN configuration and troubleshooting on Juniper SRX and Arista in over 30 datacenters worldwide• Implementation of data center cross connects for intra-DC and MPLS connections to the cloud• Product owner for new hardware/process for facilitating import/export of customer data via external media• Direct customer focus/interaction with zendesk trouble ticketing system and chat

Greater Seattle Area

• Lead engineer for implementation of over 50 inter-machine WAN links between Cisco ASR9000s• Developed excel based script templates and MOPs for multi-phase deployment that included certification test plan• Business/Systems Analyst responsible for conversion of Cell Site IP Plan information from Excel Spreadsheet to DB• Audit of running configurations in the field that required development of 20+ SQL queries• Managed subcontractor's efforts to clean up IP Plans• Developed automated capability to add information to the IP Plans that contributed to winning the Sprint LTE 2.5mhz expansion business• Lead Engineer/Business Analyst for automation of router configuration• Managed E2E development of a web-based script generation tool based on tokenized templates• Developed router configuration script templates based on golden configurations

Greater Seattle Area

Responsible for the commissioning and initial turn up of network elements supporting the Sprint Network Vision buildout. Primary responsibilities include:• Building initial IOS-XR router configurations for Cisco ASR9000• Onsite commissioning and integration into Sprint Core Network of the ASR9000 routers• IOS software upgrades• Troubleshooting routing issues• Commissioning linux based element management systems (LSM-R)

Bellevue, Wa

Responsible for Data Integrity Management between the Network and Billed data to ensure accuracy of usage dataWorked closely with Engineering and Revenue Assurance members to access network data, understand network usage processing, research usage gaps, identify solutions, and process flows where applicable.• Leveraged knowledge of Clearwire Network at an Engineering level to identify applicable data sets Significant accomplishments include:• Ownership of wholesale customer facing monthly usage report that was used for settlement• Interfaced with OSS and Engineering to ensure data integrity• End to End development of a database with data import capabilities for analysis of drive test data• Analytics using Lavastorm tool o User acceptance testing for a major release of the billing data collector o Wire versus billing o Realm mismatch

Bellevue,Wa

• Significant contribution to the startup of the capacity group by leveraging knowledge of how to extract interface usage data from the Zenoss and Cacti network management systems.• Responsible for Central Region Core Network Planning• Identification of capacity thresholds for core equipment, site backhaul and WAN links • Initiation of augment projects• SQL server, SSIS and SSRS along with Excel/VB macros were the primary tools used for this position.

Kirkland, Wa

• Rack and structured wiring design for IT datacenter – partner with Cisco• VOIP capacity reporting• KPI identification with SMEs• End to end development of data collection and reporting using shell, awk, mysql and Excel/ODBC• Automated data collection• Automatic update spreadsheet for capacity reports

Herndon, Va

• Engineering and capacity management for IP mobility and content server platforms and elements • Work with vendors for design, standards and requirements.• Coordination with RF and RAN vendors for sizing, ordering and provisioning of IP mobility elements.• Creation of installation and network planning documentation.• Network element management and monitoring tools and applications development

Reston, Va

• Team lead for specification of 4G WiMAX OAMP RFP exhibitso RFP developmento Scoring & evaluationo Technical exhibits for Master Services Agreement contract negotiations• Contributed to WiMAX forum and iEEE standards for network management.• Participation in development of NGOSS technology evolution plan with emphasis on Element Management Systems.

Reston, Va

• Point of contact for all Network Management (FCAPS) related functions in Engineering Developmento Reviewed all engineering documentation for manageability complianceo Represented the OSS group to the Engineering teams• SME for iDEN OMC-R Element Management Systemso Managed roadmap for OMC-R• Team Lead for Engineering Development Labs and Testing group• Team Lead for Customer Data Mart and DBA group

Reston, Va

• E911 - Technical lead for integration of:o Nortel Location Serverso Intrado clearinghouse for E911 serviceso Global Locate for GPS assist data• Developed full integration documentation and test plans• Performed acceptance testing in the field at a 911 PSAP/call center• Nominated to Nextel Circle of Excellence for contribution in resolution of GPS defect in handsets

Reston, Va

Technology Development Lead/SME for iDEN OMC-R Element Management Systems• Managed OMC-R roadmap• Shepard for many OMC-R related features through Motorola M-Gate SDLC process.• Significant vendor management and interaction with the “OMC in the ICU” effort• Contributed EMS content for 3G RFP• Reviewed 3G RFP responses for EMS/NMS• Management of direct report

Oakbrook, Il

• Worked with Motorola to help educate field personnel on significant paradigm change associated with Airgen (new configuration management for OMC-R)• Facilitated the Airgen upgrade for the iDEN OMC-R• Hosted weekly calls with field• Maintained internal web site with up to date information• Managed Motorola to enhance Airgen for better usability

Oakbrook, Il

• Member of FOA/FIT team with emphasis on OMC-R and packet data• Supervision of Systems Administrator and Technical Documentation staff• Design, implementation and administration of over 20 UNIX servers and web servers covering 4 markets, Informix Database, security/dialup server, automated backup server, remote connectivity through Xyplex terminal servers and multicast buffers• Tool development using UNIX programming languages: shell, sed, awk, tcl/tk/expect and perl/cgi• Network element provisioning connectivity – development of standard pinout document• Design and implementation of structured wiring infrastructure for MSO floor that was adopted as a national standard.

Oakbrook Terrace, Il

• Developed Informix standards and provided training for clients

Oakbrook Terrace, Il

• Administration and analysis of Wide Area Network• Development of tools for network data collection and reporting• Evaluation and standards recommendations for network hardware• Conversion of the WAN from point-to-point to frame-relay• Development & implementation of SNMP monitoring tools using SNMPc

Oakbrook Terrace, Il

• Design, programming and implementation of the reporting system used by Hyatt Hotels for their reservations system.• Support of Hyatt corporate customer analysis reporting database• Database administration of multi-gigabyte reporting databases• Migration of the reporting tables from one database/configuration to a standalone configuration• Design, programming and implementation of a major release of the travel agent commissions subsystem• Design, programming and implementation of customer requested enhancements to existing Informix 4GL code

Northbrook, Il

• Management of programming and data entry staff• System administration of an AT&T 3b2 and other PC's• Maintenance of the accounting software written in RM-COBOL 74

Alsip, Il

• Development of reports and user interface for a bill of materials database in Informix 4GL• Training users on the user interface and reports

South Bend, In

• Design and implementation of manufacturing software in Progress 4GL• Complete evolution of a custom telemarketing package for hearing aids