Stephen Brooks Email & Phone Number

Suffolk, Virginia

Responsible for managing all Microsoft patching efforts and most third party patching efforts. Works closely with the InfoSec department to identify and fix patch related security vulnerabilities. Utilizes the SCCM platform for managing and deploying software in the environment.

Suffolk, Virginia, United States

SCCM administrator that was primarily responsible for 3rd party patching. Also responsible for ensuring that required STIGs were adhered to on all workstations in a DoD environment.

Hampton Va

Assists in the installation and setup of network/telephony and computer equipment and provides basic troubleshooting and resolution of related issues. Escalates more advanced and involved issues to System Administrator, Network Engineers or Management. Assist in general maintenance of PC's, peripherals, software, and cabling. First line of support for Help Desk. Add/manage users and PC's in Active Directory. Add/manage mailboxes in Exchange.

Hampton Va

Under the direct supervision of the Systems Manager, the Computer Operator is responsible for computer operations job execution, control of the computer room environment, and operation of all host computer related peripheral equipment. Executes all jobs strictly according to vendor and LFCU documentation requirements, and insures security policies and processes are maintained. Completes data transmissions, report printing, data backup procedures and file maintenance tasks as required in a timely manner. Performs daily Finish and Start processes for the Ultradata software application. Takes corrective action on routine processing problems and performs periodic preventive maintenance on host computer equipment.

Chesapeake Va

Provide technical support to customers via telephone and written communicationExercise judgment within defined procedures and practices to determine appropriate action with customer callersEnter call information into call tracking databaseAssist in testing and evaluation of current and new productsPerform special projects as assigned

Newport News, Va

Making sure that systems are up to date with current patches and service packsInstalling new computers and making sure they have connectivity over the networkTrouble shooting user and network issuesAdding computers to the domainReplacing damaged Cat 5 cablesInstalling new programsRe-imaging systems

Responsible for the overall sales and merchandising of assigned departmentMaintaining the department according to company standardsMaximize sales of department merchandise and related productsProvide and ensures quick, responsive, friendly customer serviceMakes recommendations to the Sales Manager to improve and enhance company merchandise and operational policies and proceduresMeet and exceed district average sales and installed sales for respective

Providing quick, friendly customer service by answering customers questions and providing purchase assistanceUpkeep of assigned department through general housekeepingEnsuring shelves are stocked and organized according to corporate merchandising plans

Bachelor Of Applied Science (B.A.Sc.), Information Technology And Network Security

Associates Degree, Computer And Information Science; Network Security