Stephen Brown Email & Phone Number

Denver, Co, Us

Louisville, Co, Us

Broomfield, Colorado, United States

Broomfield, Colorado, United States

Denver, Colorado, United States

Charlotte, North Carolina

A residential pool construction company with 10+ national locations, and approx. 500 employees.During my time, I reshaped plumbing operations— combining multiple small phases of work into one day’s worth of work. This could save the company between $15,000-$20,000 throughout 2024 and cut down build times by approx. 1-2 weeks.I analyzed our failed inspections and created an accountability process for all subcontractors. This was no small feat. We had over 20 subcontractors and 10 different reasonings for failed inspections. We were able to back charge our subcontractors when they were at fault and recoup the fees for failed inspections.As a logistics coordinator, I oversaw all operations relating to excavation, plumbing, concrete, and gas installation. Each phase was pivotal in producing “units”, which tracked the company’s revenue. I negotiated with subcontractors, virtually oversaw a team of 8 project managers, and advised timelines to customers along with collecting payments. I reported my daily results to my supervisor and construction manager.In addition, I was given the opportunity to oversee the electrical phase of pool construction, and have quickly developed a foundational understanding of the operations behind this phase relating to the residential side.

Charlotte, North Carolina, United States

A fine dining establishment serving American cuisine to exclusive patrons. Average ticket prices of $200+ for 2 people.A personal referral made the introduction to 131 Main as I realized Outside Sales was not my calling. I quickly completed their rigorous training program, which consisted of memorizing over 75 acronyms, 30 menu items and their respective ingredients, along with understanding the company’s culture and mission.Within the first month, I was given the opportunity to work mid-shifts, which offered me a party table (6+ people) and higher responsibility including closing the restaurant.The role called for a high degree of advisory. Guests trusted our restaurant so much that they would let me advise their dining experience, including wine pairings and featured items. I typically received 15-25% tips based on the experiences I curated for our guests.Team service was key. Collaboration was the primary focus of this job, driving our efforts and successes. We handed off our drink orders to other servers, and typically the guest received drinks within one and a half minutes after ordering. By engaging so well with our colleagues, we crafted unforgettable dining experiences for the entire restaurant while keeping efficiency and team service at the focus.In addition, I trained 3 new employees after only 1.5 months of working at 131 Main. I quickly understood and latched on to the processes and mission of the company. In return, I was able to translate these items comprehensively to new employees and became a leader amongst my peers

Charlotte, North Carolina, United States

A leading third-party logistics provider specializing in arranging transportation and logistics services for businesses. TQL connects customers with carriers, offering a comprehensive range of freight brokerage solutions.After 2 years at Anthony & Sylvan, I had a calling to pursue sales and try out a commission based career plan. At TQL, I worked in the International department, organizing air and ocean shipments, along with drayage and customs clearance. On top of these operational duties, I completed sales calls daily and continuously beat weekly call metrics.During my tenure, I onboarded 5 new customers and generated approx. $30,000 in revenue. My weekly volume of shipments was between 25-50. Average margin per shipment: $250-$500.I cold called approximately 40 new prospects each day, completing needs assessments and generating RFPs for potential clients.I oversaw all operations on my account including driver pickups/deliveries, overnight communications with colleagues in China, and general accounting for my shipments. My daily metrics and operations were overseen by a team captain and a General Sales Manager. I regularly met with them to strategize around new and current business. In addition, I also met with Sales Leaders across the company to promote and market our department to other brokers.

Charlotte, North Carolina, United States

A residential pool construction company with 10+ national locations, and approx. 500 employees.During my construction tenure, I exceeded weekly budget metrics along with obtaining stretch goals on 7 months over a 12 month period. During November 2021, I scheduled 85 plumbing phases across the month—a company record yet to be broken. I advised our construction manager of daily inventory needs and learned how to purchase inventory.I was given the additional title of Warehouse Specialist after I organized an inventory system via Microsoft Excel and Quickbooks. Utilizing these resources, we were able to forecast future inventory needs during a pivotal supply chain crisis. I also received a Forklift License, and regularly worked with logistics providers to receive and send out materials. I completed my warehousing duties while staying on top of scheduling construction.

Charlotte, North Carolina, United States

After holding retail and food service jobs, I landed an exciting opportunity with an established pool construction company during the pandemic. I started at the front desk, answering calls from prospective customers and generating leads online via Facebook, Google, and Angi. I was quickly promoted to the Construction Scheduler role after only a couple months with the company.During my sales admin/lead generation tenure, I processed approx. 25 new leads a day during the height of the consumer pool boom.

Charlotte, North Carolina, United States

Delivered exceptional service to patrons in a fine dining setting, ensuring a memorable and enjoyable dining experience.Demonstrated in-depth knowledge of the menu, including food and beverage offerings, to provide detailed explanations and recommendations, elevating the dining experience for guests.Mastered the art of upscale table service, from table setup and menu presentation to accurate order taking and efficient food and beverage service, all executed with impeccable timing and attention to detail.Engaged in attentive and personalized customer interactions, anticipating and fulfilling guest needs while maintaining professionalism and courtesy.Collaborated closely with kitchen and bar staff, ensuring seamless coordination of orders for prompt and accurate delivery of meals and beverages.Upheld stringent hygiene and safety standards, adhering to food handling regulations and maintaining a clean and sanitized dining area for guest comfort.Actively participated in ongoing training and development programs to enhance product knowledge, service skills, and remain up to date with industry trends and best practices in fine dining service.

Waxhaw, North Carolina, United States

Demonstrated strong leadership skills as a Food Expeditor, effectively managing line cooks and providing guidance on new orders while maintaining optimal kitchen workflow. Efficiently handled to-go orders received via phone, processing them through the point-of-sale (POS) system, meticulously packaging the food, and ensuring its quality before delivery. Maintained a keen eye on quality control by overseeing all plates passed through the window and promptly addressing any necessary issues with the line cooks. Excelled in a customer-facing role, providing exceptional upscale customer service to patrons. Successfully resolved customer inquiries and concerns regarding food orders, ensuring high levels of customer satisfaction Consistently delivered a high level of customer satisfaction through attentiveness, professionalism, and genuine care

Undergraduate Certificate In Project Management With Leadership Fundamentals, Project Management

International Baccalaureate Programme, 4.0 Gpa

International Baccalaureate (IB) graduate with a strong academic background and a passion for global perspectives. Demonstrated commitment.