Stephen Canterbury Email & Phone Number

Ellicott City, Md, Us

Washington D.C. Metro Area

Washington D.C. Metro Area

Sprinklr provides the enterprise with a complete Social Relationship Infrastructure of 15 interconnected modules. Unlike point solutions and cobbled together technologies, Sprinklr is a native, seamless architecture, fully integrated with existing legacy business systems. Enabling brands to innovate faster, grow revenue, reduce operating costs and manage risk.Top ranked in six different analyst reports, Sprinklr allows everyone in the enterprise to see the same unified, contextual view of the customer and to engage them with one brand voice across every social channel, team, function division and location. To learn more, go to http://www.sprinklr.com.Client Success:• Own the ultimate success of Sprinklr’s customers, including initial onboarding after configuration and product adoption, retention and growth.• Identify and develop new opportunities for expansion across the customer’s business.• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy and measurements for success.• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including enablement, sales, marketing, engineering, legal and finance.

Washington D.C. Metro Area

NewBrand's customer experience software does more than just social listening, analytics and reputation management. It enables you to quickly identify, prioritize and implement changes that will have the greatest impact on your brand--at the local, regional and global levelI worked directly with 70+ clients on a day to day basis to ensure that they are using our software to their greatest capabilities. Leading strategic conversations, planning conferences, and training sessions, I assisted clients in deriving increased value from the NewBrand reporting and online platform.- Trusted advisor for Marketing & Operations Director & Executive level stakeholders- Understood strategic business objectives and aligned social management platform to client’s requirements- Leveraged guest feedback to create and present executive finding sessions which aimed to validate strategic initiates or expose areas of opportunity in the guest experience

Washington D.C. Metro Area

newBrandAnalytics delivers social intelligence that helps companies win – and keep – market share while improving overall operational performance. newBrandAnalytics’ unique approach extracts targeted, local insights from volumes of unstructured social media data, pinpointing specific ways your company can meet and exceed customer expectations to create lifelong brand evangelists.Advised and supported all Mid Market clients in the post-sale implementation and use of the newBrandAnalytics Platform and reports.Lead the strategic implementation of Clients with nBA products, including the identification of upsell opportunities.Supported clients throughout the deployment process, through pushed messaging, advising and sharing of Educational Materials

Washington D.C. Metro Area

Analyzed product offerings and partner relationships based on multiple data findings in order to develop future product and marketing plans.Enhanced product offerings through in-depth targeting of audiences and adapted positioning.Presented revenue data analysis findings, insights, and recommendations to management teams.

Produced industry leading Social Media strategy research proposal for a prestigious higher education institution.Perform exhaustive data quality audit to ensure the largest data set possible was available to derive actionable intelligence.Utilize SQL to draw clients’ data across related tables within the same database schema and across schemas to examine social media generated consumer insights.

Coordinated events that enhance brand awareness and image.Discovered and developed new markets for a grass roots brand to reach.Managed an outreach plan to engage local community members.

Controlled company finances and invoices of greater than $100,000 daily.Balanced payables and receivables accounts and organized journal entries.Trained a full time employee to undertake the duties for which I was responsible.

Communicated with and ultimately conducted meetings with business professionals.Created business partnerships through cold calls and networking.

Business, Marketing, Supply Chain Management

Activities and Societies: President of Books Across Borders, Phi Gamma Delta

Bachelor Of Science (B.S.), Marketing