Stephen Clyde Email and Phone Number
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Field Service Engineer.Specialties:Field Service Engineering (MR/CT)Service Engineering (Corrective Action Team, Product Commercialization)Technical Support Engineer (24/7) weekends/holidaysCustomer Service - creating long term customer relationshipsDICOMDigital XRay equipmentIT - Database ManagementCertified Technical Trainer
Ge Healthcare
View- Website:
- gehealthcare.com
- Employees:
- 50580
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Field Service EngineerGe Healthcare Sep 2013 - PresentWestern New York StateFinger Lakes, Rochester, Buffalo
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Service TechnicianParlec, Inc. Nov 2011 - Aug 2013Fairport, Ny
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Technical Support EngineerCarestream Health May 2010 - Jan 2011- Supported customer service requests, remote repair, and configuration changes providing greater than 80% call resolution remotely, reducing travel costs and on-site time, keeping service costs below the AOP.- Provided technical guidance for Field Engineers during Hardware installation and PM's facilitating repair/replacement resulting in increased customer up-time.- Documented steps in the customer service relationship using SAP/CRM Software application to record feedback and actions providing information to a database allowing for cause and effect diagrams. - Completed Hardware Training on latest DR product releases providing a proficient call center resource to Field Engineers.- Rapid resolution of customer warranty claims by identifying the resources needed for fast response including Billing, Entitlement, Service Parts Order Entry, and assuring the part delivery and installation. -
Service EngineerCarestream Health May 2005 - Apr 2010- Teaming with product development, QA, and manufacturing using Corrective Action Process to drive services costs down while improving customer satisfaction. - Troubleshooting and problem solving software issues to reduce Service Escalations at Lvl 3, Service Engineering.- Conducted remote training to Field Engineers and Call Center personnel to improve product knowledge, reducing service costs.- Advocated Remote Monitoring Service reliability to decrease system repair time, improve troubleshooting, and advance problem solving. Customer surveys reported increased satisfaction as a result of improving remote capabilities.- Created Software Installation instructions for Digital Radiography Systems to reduce costs.
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Chemical TechnicianEastman Kodak Apr 2000 - May 2005- Service Engineering Support for Kodak media used in OEM.- Engineered photographic equipment upgrades enabling working solutions for media/equipment.- Product commercialization of media and problem solving trade issues.- Developed a web database using SQL, HTML, and Coldfusion software.- Authored procedures, provided training, and consulting to improve serviceability of equipment/parts for field representatives to increase Retail market share of media.- Service for digital photofinishing equipment.- Traveled domestically and internationally to support product commercialization. -
Chemical TechnicianEastman Kodak Mar 1990 - Apr 2000Analytical troubleshooting using JMP statistical tools.Developed medical-measuring equipment in conjunction with a technical affiliate Engineering staff at University of Rochester.Designed and developed an ultrasonic measurement system for contrast agents.Lab Automation with Electromechanical design including robotics. Design, develop and installed computer based analytical instrumentation and chemical measurement systems for chemical manufacturing processes.Generated a Quality Measurement Assurance system for a film coating machine using traceable measurement standards to improve machine reliability.
Stephen Clyde Skills
Stephen Clyde Education Details
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Information Technology -
FlccEngineering -
FlccChemical Technology
Frequently Asked Questions about Stephen Clyde
What company does Stephen Clyde work for?
Stephen Clyde works for Ge Healthcare
What is Stephen Clyde's role at the current company?
Stephen Clyde's current role is Field Service Engineer at GE Healthcare.
What is Stephen Clyde's email address?
Stephen Clyde's email address is st****@****lec.com
What is Stephen Clyde's direct phone number?
Stephen Clyde's direct phone number is +158576*****
What schools did Stephen Clyde attend?
Stephen Clyde attended Rochester Institute Of Technology, Flcc, Flcc.
What are some of Stephen Clyde's interests?
Stephen Clyde has interest in Children, Environment, Science And Technology, Cross Country Skiing, Running, Hockey, Golf, Arts And Culture, Health.
What skills is Stephen Clyde known for?
Stephen Clyde has skills like Troubleshooting, Quality Assurance, Technical Support, Manufacturing, Dicom, Product Development, Customer Satisfaction, Digital Imaging, Problem Solving, Engineering, Management, Pacs.
Who are Stephen Clyde's colleagues?
Stephen Clyde's colleagues are Ewelina Romańska-Zygo, Jeff Mann, Florent Barbier, Fangtao Li, Sérgio Campos, Sri Varshan, David Butler.
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Stephen Clyde
Indianapolis, In1ey.com -
Stephen Clyde
Specializing In Teaching, Coaching, Investing In Residential & Commercial Investment Property, Paralegal Work, And Commercial Leasing.San Antonio, Texas Metropolitan Area3steveclyde.com, gmail.com, zhi.com4 +121029XXXXX
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