Stephen Elrod Email & Phone Number

Boston, Ma, Us

Pleasanton, California, Us

Reporting directly to the CEO, I lead a global Professional Services organization of 50+ team members across five regions, including Implementation / Client Onboarding, Technical Consulting, Strategic Services, Solution Architecture, and a Services Sales Organization. With full P&L ownership, I am responsible for driving sustainable revenue growth, optimizing operational efficiency, and maintaining a high-performing, engaged workforce. My strategies have enhanced service delivery efficiency, expanded client satisfaction, and increased revenue opportunities through innovative service models tailored to enterprise needs.Highlights of my current role include:- Delivering measurable revenue growth by aligning service offerings with enterprise client requirements, driving both recurring and project-based revenue streams.- Leading enterprise-scale solution delivery for complex global clients with extended sales cycles, ensuring seamless implementation and tangible client outcomes.- Driving collaboration across Sales, Product, and GTM teams to position Professional Services as a strategic partner, improving win rates and retention.- Championing a client-first approach by actively engaging in key account meetings and Customer Advisory Boards, fostering strong relationships that reinforce trust and alignment with client goals.- Managing a global team spanning EMEA, APAC, NAMER, and LATAM, ensuring alignment with local market needs while maintaining a unified, high-performance culture.I am passionate about building world-class Professional Services teams, delivering innovative solutions, and aligning operational strategies with client and business success.

Pleasanton, California, Us

San Ramon, California, Us

At GE Digital, I led global consulting and professional services initiatives to support client success and drive business growth. With a focus on education services and consulting, I partnered with clients to deliver scalable solutions that enhanced workforce capabilities, streamlined operations, and accelerated adoption of GE Digital’s products. My role balanced strategic leadership with hands-on execution, driving measurable improvements in revenue, operational efficiency, and client satisfaction.Key Achievements:- Consulting and Revenue Growth: Designed and launched education-focused consulting services that generated incremental revenue, improving client adoption rates and driving measurable business outcomes for enterprise and midmarket customers.- Operational Efficiency: Implemented streamlined service delivery frameworks that reduced project timelines by 20% and improved service margins, ensuring predictable, high-quality client outcomes while optimizing resource utilization.- Client Education Innovation: Developed and scaled innovative education programs tailored to client needs, equipping their teams with the skills and knowledge to maximize the value of GE Digital’s solutions. This approach led to a 15% increase in client satisfaction and reduced the volume of post-implementation support requests.- Strategic Account Leadership: Served as a trusted advisor for key client accounts, leading consulting engagements and collaborating with cross-functional teams to align services with client business goals. Actively participated in pre-sales and strategic planning sessions to strengthen client relationships and expand service opportunities.- Integration with Professional Services Portfolio: Supported the integration of ServiceMax’s service offerings into GE Digital’s Professional Services portfolio, enhancing capabilities to better serve enterprise clients and increasing service attach rates for strategic accounts.

Pleasanton, Ca, Us

At ServiceMax, I led the development and scaling of a global partner ecosystem, enhanced customer education programs, and aligned Professional Services with strategic business objectives. I oversaw certification programs, strengthened relationships with system integrators (SIs) and boutique partners, and managed pre-sales scoping for services. Leading a team of training consultants, I focused on delivering impactful enablement programs that improved product adoption and accelerated time-to-value for enterprise clients.Key Achievements:- Partner Ecosystem Development: Built and scaled a global partner ecosystem, forming strategic alliances with leading SIs and boutique firms to expand implementation capacity. Developed governance frameworks and certification programs to ensure consistent, high-quality client outcomes and revenue growth.- Global Certification Program: Launched the ServiceMax Product Certification Program, certifying over 1,000 professionals globally, enabling partners and clients to execute implementations independently and reducing reliance on internal resources.- Pre-Sales Scoping Expertise: Directed pre-sales scoping for services, collaborating with sales teams to identify client needs, define project scope, and align resources. Improved predictability of outcomes and streamlined service delivery.- Leadership of Training Consultants: Led a team of training consultants to deliver customized client education programs, increasing adoption rates and reducing ramp time for enterprise customers.Strategic Collaboration: Worked with Sales, Product, and Alliances teams to integrate Professional Services with business goals, enhancing service strategies and ensuring alignment with customer success.- Scalable Service Innovation: Designed scalable service delivery frameworks, reducing implementation timelines by 20%, improving margins, and supporting larger, more complex client projects.

Sunnyvale, Ca, Us

At Crossbeam Systems (acquired by Blue Coat), I served as the Salesforce.com product owner and administrator, managing the platform to support business operations and sales effectiveness. Leveraging my certifications in Salesforce administration and development, I drove initiatives to enhance system functionality, streamline processes, and deliver actionable insights to stakeholders. Collaborated with cross-functional teams to align Salesforce capabilities with organizational goals, ensuring scalability and compliance.Key Achievements:- Salesforce Administration and Optimization: Managed and maintained Salesforce.com, including user setup, security controls, data integrity, and platform customization to meet evolving business requirements.- System Enhancements and Customization: Designed and implemented workflows, custom objects, reports, and dashboards, improving data visibility and decision-making across sales and operations teams.- Cross-Functional Collaboration: Partnered with Sales, Marketing, and IT teams to integrate Salesforce with third-party applications, streamline workflows, and optimize lead-to-close processes.Data Quality and Compliance: Ensured data integrity through routine audits and implemented best practices for data hygiene, resulting in improved reporting accuracy and compliance with regulatory standards.- Training and Support: Provided end-user training and ongoing support to ensure adoption and effective use of Salesforce capabilities, reducing system-related downtime and user errors.- Project Leadership: Led platform upgrade initiatives and implemented new features, completing projects ahead of schedule and under budget while aligning deliverables with organizational priorities.

Eden Prairie, Minnesota, Us

At PMSI, I served as the Sales Operations and Enablement Leader, reporting directly to the Chief Sales Officer. I was responsible for optimizing sales processes, improving operational efficiency, and supporting the sales team with tools, training, and insights to achieve revenue goals. My role encompassed the development and execution of sales enablement programs, CRM management, and sales performance analysis, driving measurable improvements in sales productivity and quota attainment.Key Achievements:- Sales Operations Leadership: Managed all sales operations functions, including forecasting, pipeline management, and quota setting, ensuring alignment with corporate objectives and revenue targets.- CRM Management: Oversaw Salesforce.com administration, including data management, reporting, and integration with marketing systems, improving data accuracy and enhancing decision-making capabilities for sales leadership.- Sales Process Optimization: Streamlined sales workflows by implementing standardized processes and tools, reducing administrative tasks and enabling reps to focus on client engagement.- Performance Analytics: Developed and tracked KPIs to monitor sales team performance, delivering actionable insights to the CSO and leadership team that improved quota attainment and overall productivity.- Sales Enablement Programs: Designed and delivered sales enablement initiatives, including onboarding programs, bootcamps, and workshops, resulting in improved ramp times and increased quota attainment from 78% to 107% for new Account Executives.- Collaboration with Marketing: Partnered with marketing to develop consistent and impactful sales messaging, aligning go-to-market strategies with sales execution and improving client engagement.- Revenue Growth Support: Played a key role in supporting strategic initiatives that contributed to achieving double-digit revenue growth during tenure.

St. Petersburg, Florida, Us

- Led strategic design and development of technology learning solutions using leading-edge learning modalities.- Led onboarding for new high profile Financial Advisors, with a focus to expedite transition and limit downtime to their book of business. - Traveled to branch locations and/or offered virtually, a catalog of sales enablement and technical learning courses.

San Mateo, California, Us

- Revamped contact center on-boarding program from a 6-week classroom instructor led to a focus on peer-to-peer learning, eLearning, and microlearning, resulting in a reduction in the ramp timeline.- Developed and facilitated a virtual learning program and process for educating the Hyderabad, India contact center, creating a cohesive learning environment across the company.- Designed soft sell learning program to support contact center quota requirements.