Stephen Glazer Email & Phone Number

Owings Mills, Maryland

Train newly hired representatives through interactive call simulations and job shadowingBuild, maintain and enhance client relationships through consultative service interactions.Use company resources to position effective solutions for shareholder concerns and problemsInstill confidence in shareholders by giving accurate information and providing follow-up when necessaryProvide exceptional customer service to assist shareholders with general service needs.

Hunt Valley, Md.

Took inbound phone calls regarding Merrill Edge products, accounts, and financial services. Answered various questions regarding Merrill Edge products and client account featuresGrew client relationships by understanding client need and presenting investment options and services offered through the firm

Owings Mills, Maryland

Assisted borrowers with home-buying process by reviewing their financial information, submitting applications and monitoring the overall process Grew Mortgage sales in MD/DC/ VA. area by surpassing quarterly and annual sales quotas by 115% in 2014, 125% in 2015 and 130% in 2016.Promoted to lead sales position after one year at the company

White Marsh Maryland

Sold new and used vehicles . Nissan Certified on new vehicles. Exceeded KPI's and quarterly quotasImplemented successful sales campaigns by collaborating with various sales teamsWorked closely with partners & conducted webinars to close sales

Cockeysville, Maryland

Organized and executed a multi-faceted solution-specific sales plan Expanded territory accounts by 50% within 18months by generating own leads through cold-callingCoordinated with various technical and engineering departments to fabricate productsDeveloped Database System which increased sales by 115%

Lutherville, Maryland

Represented full-line of Wireless products and servicesConducted needs assessments and made product recommendations based on those assessmentsAssisted with billing, expense management, post-sale education on wireless services and equipment issue resolution. Assisted clients with technical troubleshooting