Stephen Guyette Email & Phone Number

Henderson, Nevada, United States

240 Water St. Henderson, Nv 89015

Oversee the administration of the Development Services Center (DSC) online permitting system and other related software systems; oversees the development of system related upgrades, testing, and training for DSC staff and provide system access and training for new users. Project lead for all DSC related technology-based projects including the Electronic Plan Review system. Ensure adherence to internal and external security standards; tracks system operation to ensure optimum efficiency; monitor log files to identify issues; troubleshoot and resolves issues; simulates software and system problems to test and evaluate potential solutions; works with vendors as required; reviews system maintenance contracts and makes recommendations on maintenance levels and changes to reduce costs.

240 Water St. Msc 911 Henderson, Nv 89015

Primary analysis to determine business requirements, design, build, test, implement, and enhance business systems in conjunction with vendors, end users, and IT staff to meet operational needs; develop and implement comprehensive test plans to ensure systems, equipment, and programs are tested and debugged; determine proper installation parameters for hardware and software serving Building and Fire Safety. Develop and implement training plans for all hardware and software used in Inspections. Provide primary technical support for internal and external customers for City of Henderson online permitting systems. Collect, compile, and analyze data for budget analysis, and forecasting for IT related projects; perform financial support functions.

Henderson, Nevada

Provide technical support and service for internal and external customers. Manage the network of servers, desktops, and mobile devices of approximately 200 users. Analyze and develop IT related project plans including telecom, data storage, software upgrade, and relocation ensuring budgetary compliance. Present plans and options to executive team. Manage contractor relationships and provide reporting and feedback for all technology based outside vendors. Implemented Meraki MDM system to inventory and manage profiles on all company equipment. Build and maintain imaging and automation servers for Apple devices. Administer benefit plan changes within the Sage HRMS/ABRA database. Participate in a 24x7 on call rotation to ensure users are supported and deadlines are met. On-boarding of new hires including technology and software training and orientation. Develop training materials for New Hire employees as well as training plans and materials for new technology systems. Document all processes within the IT department. Catalog, organize, and track all software licensing for Greenspun Media Group.

Las Vegas, Nevada Area

Apple Certified Technician providing technical support and triage for all Apple hardware and software. Provide timely assistance and technical expertise in a high volume, high stress, hands on, customer facing environment. Multitask with, track, and document computers and mobile devices as they move through the in-store or offsite repair process. Support business owners and corporate customers in the use of Apple technology in cross platform environments. Assist in the supervision of the repair and technical services team. Responsible for on-boarding and training for both new sales associates and technicians. This included classroom and hands on training of up to 18 people at a time. Provided training for customers on the use of their new and existing Apple computers and iOS devices, including the use of Microsoft Office, Adobe, and Apple applications.

Las Vegas, Nevada Area

Primary point of contact for all business clients within the Las Vegas area. Work with clients in store to discover their needs, diagnose issues, and recommend products or services. Generate leads and grow revenue leveraging local user groups, business contacts, and in store connections. Lead training and workshops for business owners, covering the use of Microsoft Office, Exchange syncing, backup and storage solutions, and mobile device management. Partner with software manufactures and sales groups to schedule and deliver presentations to business owners and local clients. Utilize a customized database to determine annual needs, fulfill orders, quote, and bill for goods and services. Process purchase orders, credit cards, or check payments for Apple Finance. If needed, address billing, shipping, or past due account issues with clients. Act as a liaison between Apple Finance and the local businesses.

Master Of Science - Ms, Management And Leadership

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Tau Kappa Epsilon fraternity. Served as Risk Management Officer for 4 semesters.

Associate'S Degree, Business Administration And Management, General, High Honors