Testing and troubleshooting autonomous vehicle software while scouting routes for construction, road closures and blockages.

● Tracked and analyzed various regions plagued by frequent network outages for common trends and possible causes.● Worked with Software Engineers to create a new tool to increase technician efficiency which in turn saved the company thousands of man hours.● Displayed high level communication skills to manage stakeholders and set accurate expectations.● Acted as a Subject Matter Expert and a point of contact, answering questions from other CSRs on the floor, our community, and multiple lines of business.

• Managed the audit for statistical, financial, accounting, auditing, or payroll reports and tables • Utilized Microsoft Suites to compile daily financial reports for over 250 guests • Developed and maintained positive working relationships with others by collaborating with other employees to reach common goals • Controlled and secured cash and cash equivalents for property according to cash handling policy and procedures• Led by example to motivate and develop high performing and cross-functional support agents in a time-sensitive and demanding environment while assisting peers to do the same

• Trained and instructed airmen and additional employees on facility procedures including but not limited to, workplace safety, Microsoft Suites, POS systems, and accompanying financial documents • Coordinated training schedules and executed trainings with creative and educational learning techniques that involved hands-on, easy to understand lessons• Assessed training needs by evaluating strengths and weaknesses and assisted in working on sections that needed work• Managed class attendance and monitored class size to gauge the effectiveness of promotional campaigns• Supervised teams of 5 – 10 airmen to successfully deliver outstanding customer service in a timely manner in accordance to Air Force regulations• Oversaw new team member performances via feedback and tracked daily attendance

• Determined customer needs and provided the best possible solutions through relationship building and empathy• Delivered high-quality customer service independently via email and phone support to customers and affiliates, worked within the community to resolve issues and solved support tickets • Created and delivered the right solutions to our customers to resolve account delinquency, directly impacting the risk of loss to the Bank.• Managed customer account activities such as payments, late fees and special offers thoroughly and concisely