Stephen Draper Email & Phone Number

New York, NY, US

New York, United States

New York, New York

• Transitioned back into the current role in 2020 after company restructure to supervise all aspects of Logistics, Omni Channel, and Asset Protection, achieving YoY revenue of $4B and managing a territory of 10K.
• Lead stores and district teams on store operations, inbound/outbound logistics, and asset protection processes, including, P&L, budgeting/forecasting, workload planning, merchandise placement, replenishment, floor.
• Spearheaded roadmap on Macy’s national response to COVID-19 during shutdown and facilitated the re-opening of the store fleet.
• Serve as a BCP to act as a liaison to support all other business partners during national events.
• Collaborate with local and state government affairs partners to support retailers on post-pandemic strategies and major business disruption events.
• Chosen for enterprise “charters” to include the introduction of next-gen POS systems and next iteration of workforce management operating models.

New York, United States

• Moved into the role for 10 months during a time of transition in 2020, managing operations for 400+ stores and 80K associates, totaling $20B in annual revenue.
• Facilitated store operations and asset protection programs, including 4-wall, P&L management, capital planning, technology implementation (RFID execution), budgeting and forecasting, staffing, and collaboration among.
• Developed simplified processes and talent development succession planning for all Region, Division, and store-line operations that increased overall productivity.

New York, United States

• Promoted in 2013 to supervise the highest volume districts within the company and the highest volume single sales location at Herald Square (20M+ visitors and $1B annually).
• Guided the direction and management of the largest remodel in Macy’s history; Herald Square included 2.2M square feet and a capital investment of $500M over 5 years.
• Netted $17M in annual savings through founding a new concept to handle in-store returns, BOPS pickup orders, and payments and the introduction of an off-price model called “Backstage,” which introduced 6 free-standing.
• Simplified operational processes, increased associate engagement and performance, and ensured the tight management of P&L.

Greater Pittsburgh Area

• Earned a promotion in 2011, transferring to Long Island, NY to Division Operations and received a second promotion within 2 months to VP of Store Operations.
• Managed all aspects of sales, store operations, customer service, controllable profit, and shortage prevention across 10 states, 150+ locations, and 4K+ associates.
• Developed and implemented high-return business projects within the region, which included the management of an annual capital budget of $3M and ROI of 2:1.
• Served as key support and leadership on the setup and execution of the first, in-store fulfilment operations model.

Houston, Texas, United States

• Promoted in 2006 to lead the transition and conversion of 50 locations across 3 states, including a team of 50+ individuals and a total of $500M in revenue.
• Transferred to Houston as part of the Conversion Team to direct and lead the transition of acquired stores to Macy’s operations, including restructuring 50 stores, transitioning products, and creating a division-wide.
• Trained new and existing employees on Macy’s operational, sales, and customer service standards to ensure cohesiveness among the 3-state district.
• Forecasted budgets and directed merchandise receiving and placement, P&L, facilities, staffing, workforce performance, and shortage prevention planning.

Alpharetta, Georgia, United States

• Promoted in 2003 and transferred to Alpharetta, GA location to direct in-store operations for a location of $60M+ in annual revenue.
• Trained and onboarded operations associates, planned and managed merchandise flow, directed annual inventory management, monitored store conditions, processed payroll, maintained budgets, and ensured achieved plan.

Athens, Georgia, United States

• Supervised and controlled the standards and security for the Athens, GA location, including external/internal theft investigations, cash control of the vault, and physical plant alarm tests/responses.
• Monitored the safety of associates and customers, collaborated with external officials, and supported the execution of annual inventory.