Stephenie Eberl Email & Phone Number

Gather accurate product and rate informationEnter rates accurately via phone, fax, e-mail and web within minimum quality standardsMaintain important financial institution information such as rate change day, open and closing times, institution name, contact person, address (web, e-mail and mailing) and phone number changes. Communicate financial institution requests to proper RateWatch personnel in a reasonable time frame. Complete workload while maintaining a three star benchmark for rates via level. Attend RateWatch meetings and provide feedback when appropriateKeep up-to-date on information distributed within the departmentWorked in Database with checking establish dates for banks.

Worked from home taking calls on flexible spending accounts; Provided proficient front line customer support by maintaining relationships, identifying opportunities, listening for feedback, education about TASC, and servicing expectations of select TASC product lines to Participants. Maintained proficiency and knowledge, in products and processes, for select TASC divisions and be able to promote, up sell, and cross sell new and existing services to customers. Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization. Promptly and accurately document relevant actions in TASC's operation systems to ensure subsequent quality service to customer by other employees. Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to appropriate parties. Uses appropriate problem-solving research tools. Anticipates, communicates, and identifies barriers to resolution. Performed additional duties as requested by Supervisor and/or Management. Entered alphabetic, numeric, or symbolic data into system when needed. Ability to multi-task and handle multiple projects at the same time. Works well as part of a team and shares ideas and information; helps resolve team conflicts; works well with other departments; is comfortable establishing positive working relationships throughout the organization.

Madison, Wisconsin Area

Provide direct service support to customers verbally and in writing on a daily basis via email, fax, mail and phone by answering questions that may arise regarding the CapTel products and captioning service. Provide education, troubleshooting and any necessary follow up to customers regarding questions received and report findings to appropriate staff. Provide technical assistance to help with remote set up of CapTel technology with equipment used in a home or office networking environment such as modems, routers, switches, wireless equipment, and power line network adapters. Document all contacts from customers in the Customer Service Database and other established reporting formats creating customer case documentation. Collaborate on case management with the appropriate management personnel. Document patterns and trends identified during troubleshooting and bring this detail to your supervisor’s attention. Provide input on development of consumer support materials that aid in orientation and continued use of CapTel products and service. Conduct monthly follow ups with customer contacts to gauge customer satisfaction. Good working knowledge of Microsoft Office tools and email use. Ability to multi-task and handle multiple ongoing projects at the same time in a fast-paced work environment. Good follow-through on daily tasks in a timely manner. Strong accuracy to detail /data entry for case management and documentation purposes. Efficient use of time with good organizational skills. Knowledge about different types of phone services available, as well as familiarity with basic home networking. Strong oral and written skills to communicate with customers via mail/email, fax, Live Chat and phone by voice/CapTel and TTY. Ability to troubleshoot and explain to others set up and use of CapTel technology. Aptitude and willingness to learn and support new technology.

Madison, Wisconsin Area

Performs tasks necessary to accurately process and re-price claims including operating keyboard to enter claims data. Duties and responsibilities: Enter alphabetic, numeric, or symbolic data from source documents into the computer following format displayed on screen. Compares data entered with source documents, deletes incorrectly entered data, and corrects data. Prepares completed claims for mailing by collating, sorting and placing in assigned mail bins. Accurately maintains electronic work log. Update data for reporting purposes. Identify potential claim trends and refers to lead for further research.

Madison, Wisconsin Area

Managing incoming and outgoing mail. Scanning, indexing and electronic filing of confidential information to food share and badger care cases. I have also worked in research and storage. Looking up cases for mail we received without case numbers on it. Store documents for 45-60 days. Filing documents. I have worked in several areas in the department. I am very attention to detail. Making sure all documents are kept confidential. These are county cases and all data has to be exact. Responsible for processing any verification documentation received. This position enters documents and data into the appropriate web based computer program to then be used by county workers. The Clerk II position requires someone who is able to manage multiple tasks at one time and who can follow detailed instructions. Data entry into shared computer system to register requests for assistance. Some traditional office filing. Skilled in accurate and time-sensitive data entry. Have knowledge of regulations governing information privacy and security and the ability to maintain confidentiality. Able to communicate effectively with staff members.

Madison, Wisconsin Area

Scheduling Food share and Badgercare renewals and interviews. Canceling any appointments that need to be cancelled. Making sure appointments were scheduled correctly. Customer service, answering phones, computer proficiency, problem solving on cases, data entry. Making sure all data entered in computer is correct as in all changes added also. Communication skills both written and verbal through email phone or fax. Call members to let them know what is going on with their case. Making sure there is communication and that they have all the information needed for their case. If there is a problem with their case I make sure to find out the answer for them. I give the best customer service I can give. I want to treat others like I want to be treated as a customer. Maintain patient confidentiality at all times.

Fort Atkinson, Wi

Primary responsibility is customer service for 6 publications - two covering the aviation industry, two security and two law enforcement. Customer service, answer phones, computer proficiency, problem solving skills, data entry Communication skills both written and verbal, attention to detail. Handle requests through different access channels (phone, FAX, email). Respond to and place telephone calls to resolve inquiries from subscribers would cover front desk when receptionist had break or was off for the day. Answered phone calls and routed them properly. Also set up appointments in conference rooms. Opened mail when needed. I give the best customer service I can give. I want to treat others like I want to be treated as a customer.

Denton, Md

Data entry of patients information, answered phones. Would make contact with hospitals and insurance companies, when necessary. Would check for any secondary source that needs to be billed, review denials, and correct any errors. Investigate overpayment errors by insurance company. Scanning PIR's and insurance information to add to link to call. Put in calls with all the billing information, mileage, and HIPPA signatures. Filing, faxing information to hospitals and insurance companies. Printed HCFA's to bill with information needed to get bill paid. Maintain patient confidentiality at all times. Effectively communicated by telephone and was able to multi-task with great attention to detail