Stephen Jackson Email and Phone Number
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Stephen Jackson personal email
I’m a senior IT business leader with expertise in IT Managed Services. Experiences range from leading a geographically dispersed business unit of 1200 staff encompassing HR, Financial, Strategic and Operational management through to Executive ownership of a large Automation program across Asia Pacific.My passion is coaching and mentoring people that I have the opportunity to lead. I enjoy creating a positive and empowering climate for teams which enables them to handle the pressure to deliver. Transparency, creating the right vision to communicate, spending time developing those around me and supporting people on their journey leads to outstanding results, both personally and for the business.My key strengths are:• IT Service Delivery across Systems, Workplace, Operations, Service Management and Program Delivery• Strong business acumen and successful financial management• Coaching and Mentoring - enabling people to succeed and building a high-performance culture• Program Management leadership• Experience leading Transformation programs and Organisational Change• Driving Continuous Improvement • Excellent communication skills
Westpac Group
View- Website:
- westpac.com.au
- Employees:
- 29965
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Technology Product ManagerWestpac Group Sep 2021 - PresentSydney, New South Wales, Australia• Responsible for a specific technology stream including developing a 3-year strategic product plan for each product in the portfolio.• Drive down the cost of infrastructure services.• Consult with Service Owners and Customers to form a fair view of the product, it is benefits and opportunities.• Define and manage the economic model for the services in product portfolio.• Understand consumption of products and drive insights from that information.
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Asia Pacific Automation ExecutiveIbm 2017 - Apr 2021Sydney, AustraliaAutomation is designed to improve quality of IT services for clients whilst improving efficiency by removing manual processes.I am responsible for the overall Automation program in Asia Pacific, the scope includes 84 accounts across 5 regions, direct HR management of 10 program team staff and providing functional direction to each country's program team. Key features of this role is engagement with accounts to showcase capabilities and support solutioning, providing technical and program leadership to the country teams to progress deployment and enablement of the automation and a robust management system to manage the usage and drive continuous improvement for our accounts. Creating and developing our latest strategy which includes a significant shift in the underlying automation framework is a major milestone recently. Collaborating across the other regions and with the global teams is also critical to aligning to standards and best practice. -
Asia Pacific Lead Executive, Systems Management OperationsIbm 2014 - 2017Sydney, AustraliaThis was a dual role held in parallel with the A/NZ Executive position, responsible for services across Asia Pacific (AP) - scope included 14 countries, 85 accounts, 5 Regional Executives direct reports and 1200 staff.Responsible for all business unit management, including HR, hiring/coaching/mentoring team members, conducting HR performance reviews, driving a strong compliance posture across the region, strategic planning and implementation. This was a new role & structure created through a Transformation program and my initial responsibilities were to build the geographically diverse team into a functioning unit, develop a management system that would drive the team whilst interlocking successfully with AP and Global leadership. Effective communication was critical to increasing employee engagement through and post the transformational change and I used multiple channels (blogs, management forums, round-tables & all-hands/town hall meetings).
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A/Nz Executive, Systems Management OperationsIbm 2013 - 2017Sydney, AustraliaI was responsible for the delivery of IT Services covering Systems Management (Tools & Automation), Systems Operations (Console & Batch) and Network Services across a scope that included 42 A/NZ accounts with a team that included 3 Senior Manager direct reports, and 400 staff & managers. Leading resources delivering our service from diverse geographical locations, required strong cultural awareness, adaptability and persistence to strive for the highest quality service. Coaching and Mentoring was a key part of my leadership style to support the management team, particularly through transformation and organisational changes that I was leading for our business unit - in particular the Client First program. Responsible for a large budget, my financial oversight and management system was the key successfully meeting business targets. Other responsibilities includes, HR, Strategic Planning, Program management and maintaining our Compliance posture.
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A/Nz Executive, End User ServicesIbm 2012 - 2013Sydney, AustraliaThis was an additional role in parallel to the Senior Manager, Deskside Services role. I was responsible for all End User Services (EUS) for our 30 A/NZ clients including Helpdesk, Software Packaging / Deployment as well as Deskside Services.An exciting, dynamic role with a innovative edge, my focus was on building the leadership capability of the EUS management team and our 400+ staff. I was responsible for ensuring the right balance of staff & skills; developing and executing my EUS Strategic Roadmap; leading organisational change programs such as Lean Six Sigma with a focus on Defect Prevention and Continuous Improvement; delivering financial targets, HR & Succession planning, leading reviews of New Business bids and driving Service Improvement Programs with some of our largest clients.
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A/Nz Senior Manager, Deskside ServicesIbm 2011 - 2013Sydney, AustraliaIn this role I was responsible for the delivery of outsourced client desktop services across 30 accounts, with 12 direct reporting managers and their 160 staff based in A/NZ. My role was required to deliver the following: compliance & risk management, SLA attainment, customer satisfaction, vendor management, driving employee development and certification, HR, financial management and strategy development / execution.
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A/Nz Manager, Intel Platform SupportIbm 2006 - 2011Sydney, AustraliaResponsible for the delivery of Intel Support services through a team of 40 technical engineers, covering operations, HR, functional, financials and as client interface across banking, & industrial clients.Key Achievement was being awarded "TOP 25 A/NZ Manager" in 2010.
Stephen Jackson Skills
Stephen Jackson Education Details
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Maquarie Graduate School Of ManagementBusiness
Frequently Asked Questions about Stephen Jackson
What company does Stephen Jackson work for?
Stephen Jackson works for Westpac Group
What is Stephen Jackson's role at the current company?
Stephen Jackson's current role is Leadership | Information Technology | Executive | Product Management | Automation | Enabling People for Success.
What is Stephen Jackson's email address?
Stephen Jackson's email address is st****@****ign.com
What schools did Stephen Jackson attend?
Stephen Jackson attended Maquarie Graduate School Of Management.
What skills is Stephen Jackson known for?
Stephen Jackson has skills like Operations Management, Inventory Management, Supply Chain Management, Logistics, Leadership, Customer Service, Project Management, Team Building, Logistics Management, Management, Inventory Control, Supply Chain.
Who are Stephen Jackson's colleagues?
Stephen Jackson's colleagues are Ashley Streader, Phillip Casey, John Hakim, Rodney Willis, Robin Meng, Ying Deng, Henry Do.
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Stephen Jackson
Brisbane, Qld1waxsonit.com.au -
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Stephen Jackson
Rockley Mount, Nsw
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