Stephen Jackson Email & Phone Number

Sydney, New South Wales, Australia

• Responsible for a specific technology stream including developing a 3-year strategic product plan for each product in the portfolio.
• Drive down the cost of infrastructure services.
• Consult with Service Owners and Customers to form a fair view of the product, it is benefits and opportunities.
• Define and manage the economic model for the services in product portfolio.
• Understand consumption of products and drive insights from that information.

Sydney, Australia

Automation is designed to improve quality of IT services for clients whilst improving efficiency by removing manual processes.I am responsible for the overall Automation program in Asia Pacific, the scope includes 84 accounts across 5 regions, direct HR management of 10 program team staff and providing functional direction to each country's program team..

Sydney, Australia

This was a dual role held in parallel with the A/NZ Executive position, responsible for services across Asia Pacific (AP) - scope included 14 countries, 85 accounts, 5 Regional Executives direct reports and 1200 staff.Responsible for all business unit management, including HR, hiring/coaching/mentoring team members, conducting HR performance reviews.

Sydney, Australia

I was responsible for the delivery of IT Services covering Systems Management (Tools & Automation), Systems Operations (Console & Batch) and Network Services across a scope that included 42 A/NZ accounts with a team that included 3 Senior Manager direct reports, and 400 staff & managers. Leading resources delivering our service from diverse geographical.

Sydney, Australia

This was an additional role in parallel to the Senior Manager, Deskside Services role. I was responsible for all End User Services (EUS) for our 30 A/NZ clients including Helpdesk, Software Packaging / Deployment as well as Deskside Services.An exciting, dynamic role with a innovative edge, my focus was on building the leadership capability of the EUS.

Sydney, Australia

In this role I was responsible for the delivery of outsourced client desktop services across 30 accounts, with 12 direct reporting managers and their 160 staff based in A/NZ. My role was required to deliver the following: compliance & risk management, SLA attainment, customer satisfaction, vendor management, driving employee development and certification.

Sydney, Australia

Responsible for the delivery of Intel Support services through a team of 40 technical engineers, covering operations, HR, functional, financials and as client interface across banking, & industrial clients.Key Achievement was being awarded "TOP 25 A/NZ Manager" in 2010.