Steve Dinardo Email & Phone Number

Sunnyvale, CA, US

Sunnyvale, CA, US

Sunnyvale, CA, US

Philadelphia, Pennsylvania, US

Wodify is a software company that builds products to empower gym owners, coaches, and athletes, around the world. Our flagship product, Wodify Core, is a gym management solution that supports over 5,000 gyms, helping them grow while simplifying their day-to-day operations.As the Head of Customer Experience, I set the strategic vision for the post-sale.

Sunnyvale, CA, US

I led an incredible team of seasoned Customer Success Managers who looked after some of LinkedIn's largest, most complex Large Enterprise customers in North America. We ensured our customers achieved their desired outcomes and maximized return on their investment through optimization and automation. I partnered closely with other teams at LinkedIn.

New York, NY, US

As the Manager, Customer Success I coached and empowered a team of Customer Success Managers to deliver on KPIs in product adoption, education, project management, customer satisfaction and retention. This operationalized effort served our scaling business well, as we grew from Series A to C in just a few short years.

New York, NY, US

Served as player-coach during period of hyper growth. Coached, mentored, developed and supported team of CSMs responsible for implementation, education, enablement, adoption and utilization. Operationalized team workflow at scale in order to balance customer needs with internal KPIs.

New York, NY, US

Managed a diverse portfolio of enterprise customers, across a multitude of verticals, partnering with senior executives as their trusted adviser in driving YoY product adoption. Consistently hit or exceeded team renewal OGSM by successfully mapping custom solutions, generating insights and sharing best practices. Demonstrated a firm commitment to.

Managed the team accountable for the retention and growth of corporate trade/barter client agreements. Built strategic client relationships and business partnerships by driving EBITDA for Fortune 500 companies. Delivered business outcomes by leveraging media positions to maximize marketing budget efficiencies. Increased client brand exposure and ROI by.

San Diego, California, US

Managed customer experience for luxury tourism brand, achieving #1 rank on TripAdvisor.com within 3 months. Leveraged data insights to iterate on new product offerings and loyalty rewards. Increased site traffic, brand engagement and attributed revenue through a variety of targeted campaigns, most notably Comic-Con's "Flash on a Segway" which was featured.

New York, NY, US

Managed client inquiries across equity, fixed income, foreign exchange and commodity sectors. Became Bloomberg certified within first 90 days in role.

New York, NY, US

Partnered with cross-functional business leaders to drive performance across the organization. Specialized in Recruitment, Learning and Development and Performance Management. Created efficiencies with employee-vendor relationships.

New York, NY, US

Trained, coached, mentored and developed top performing Global Customer Support Team of 20+ individuals - promoted several to key roles within the organization. Served as primary point of escalation for customer issues. Increased team efficiency by operationalizing workflows. Awarded “Team of the Year” honor at the 2007 Sales Awards.

New York, NY, US

Served as primary point of contact for all incoming product issues. Managed relationships with 20 Italian-speaking clients across all market sectors. Served as CEO’s Ambassador, leading VIP tours of HQ to high profile international clients. Wrote daily satire on department performance; distributed by senior management to boost morale. Awarded “Employee of.

Stamford, CT, US

Generated value for clients through corporate trade agreements. Closed several large transactions grossing over $1M during first six months in the role.

Stamford, CT, US

Doubled quota by identifying over 50 impaired corporate assets each quarter.