-Lead the people operations function of the company in Americas & EMEA -Serve as the directly responsible individual (DRI) of the company’s benefits program, global mobility program, leave management program and overall HR compliance -Implemented and co-manage the company’s HR tech stack of BambooHR(HRIS), Paylocity(payroll & benefits), Lattice (performance management), TiLT (leave management) and CultureAmp(employee engagement and surveying) -Responsible for creating and optimizing people processes in the company, examples include workflows for offer acceptance to day 1, off-boarding, employment status changes and compensation/promotions review; ensure processes meet or exceed industry best practice -Own the employee on-boarding and off-boarding program-Lead all aspects of immigration/mobility process for over 40 foreign national employees; Work in close partnership with external counsel and provide clear guidance to employees through various employment-based immigration filings, including H1Visa filings, L1 Visa filings, OPT STEM extensions and Permanent Resident Status filings (PERM) -Subject matter expertise in specialized regulatory areas (FMLA, PFL, CFRA, FLSA etc.), employee policies creation and employee relations

-Responsible for the administration of all company benefits plans(Medical, Dental, Vision, 401k, FSA, HSA); develop and maintain a strong relationship between benefits broker, insurance carriers, payroll vendor and third party administrators; act as first point of contact for employees to triage all benefits related questions-Provide extensive HR support and guidance to multiple teams within the organization, including engineering, sales, product management and business operations employees located in California, North Carolina, Toronto and remote employees (350+ employees)-Manage all aspects of immigration process for over 40 foreign national employees; Work with attorneys and guide employees through various employment-based immigration filings, including H1 Visa filings, TN Visa filings, OPT STEM extensions and Permanent Resident Status filings (PERM), Canada Work Permit-Oversee the Leave of Absence program by ensuring the program is compliant with all state and Federal laws-Subject matter expertise in specialized regulatory areas (FMLA, PFL, CFRA, FLSA etc.) and employee relations -Manage and facilitate company-wide performance management initiatives via G suite and Namely performance management tool-Partnered closely with benefits broker and insurance carriers in planning and delivering a successful open enrollment meeting and health fair for both locations in California and North Carolina in 2018-Maintain current knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance-Research and recommend process improvement for HR procedures in accordance with industry best practice

-Process bi-weekly payroll for two West Coast locations using ADP and Paycom payroll processing system (175 employees)-Responsible for maintaining HRIS systems (ADP Workforce Now and Paycom) for two West Coast locations-Responsible for maintaining all human resources record for Western operations, including over 300 personnel files, workers compensation files and leave records-Conducted over 200 new employee orientation sessions-Assist in evaluation of reports and recommend personnel decisions-Implement annual performance review program for two West Coast locations-Co-chaired annual employee benefits open enrollment meeting for multiple locations-Conducted over 50 full-cycle recruitment for exempt, non-exempt and temporary personnel, including screening applicants, coordinating interview schedules and prepare job offers-Act as employee relations advisor to two West Coast locations – assist in investigations and handle exit interviews

-Independently process bi-monthly payroll for 120+ employees-Audit/reconcile payroll discrepancies/issues -Responsible for department HR record keeping, including over 200 personnel files and leave records-Produced over 200 departmental HR reports in Oracle OBIEE reporting system-Initiated over 200 PeopleSoft transactions-Managed full-cycle employment cycle of over 100 contingent employees-Maintain training compliance and related documents-Assist in full-cycle recruitment process, including screening applicants, coordinating interview schedules, conducting references checks and conducting departmental new hire orientation sessions

-Plan and assist in recruitment and selection of staff-Develop and implement human resources policies and procedures-Administer HR policies and procedures-Administer compensation (including payroll) and benefits-Ensure compensation and benefits are in line with company policies and legislation-Support annual salary review-Implement and monitor performance management system-Maintain the human resource information system and employee database-Coordinate employee safety, welfare and wellness-Maintain knowledge of legal requirements and government reporting regulations affecting HR functions

-Anticipated and resolved over 20 client inquiries promptly via e-mail and telephone per day-Prepared and processed over 100 health plan enrollment/termination forms-Created and audited over 100 group employee censuses in MS Excel