Leading Australia Post's Enterprise Monitoring and Observability practice utilising tools such as AppDynamics, New Relic and Sumo LogicWorking closely with Solution Architects to design monitoring solutions for new applicationsLead an implementation of full stack monitoring of Australia Post's critical SAP systemsProvided vendor management and cost governance of Australia Post's enterprise monitoring toolsAutomated frequent operation tasks with Terraform

Leading a team of Site Reliability Engineers that provide 24x7 application support to business-critical applications across Australian Unity.Acting as part Australian Unity's Change Advisory Board ensuring all changes are compliant with the company change policy and providing technical input where required.Working closely with the Major Incident Management team to drive continuous improvements through Post Incident Reviews.Lead a significant increase in application observability using Dynatrace.Developed documentation standards and on-call runbooks to improve incident resolution times.Managing software deployments for Development teams.Ensuring Australian Unity's BCP documents are correct and up to date.Working closely with Managed Services partner to ensure reliable infrastructure and support major changes.

Leading a global team of Site Reliability Engineers responsible for the around the clock support of the Wex (formally eNett) Travel Payments Platforms.Creation and implementation of the company Major Incident Management process.Key member of the project team tasked with migrating the platform from on-site hosted to cloud hosted in Microsoft Azure.Creation of platform SLOs and SLIs.Transitioned team from a traditional operations team into a Site Reliability Engineering (SRE) team.Ensuring the Azure based server and networking environment is stable and secure as well as compliance with various standards such as PCI, SOC1, SOX and other

Managing corporate infrastructure for eNett’s London office.Providing out of hours support for the eNett Payments Platform.Managing day to day operation with external hosting provider to ensure systems are secure, reliable and well performing.Creation and implementation of processes to support a follow the sun on-call model.

Supporting day-to-day operation of eNett's customer facing and corporate infrastructure.Managing eNett's PCI program.Migration of eNett's corporate data to DropBox. Managing access to all systems in compliance with eNett's SOX program.

•Supporting all IT services for HelpMeChoose.com.au on behalf of Mortgage Choice.•Migration of website hosting across to Microsoft Azure.•Migration of email system from Google Apps for Work to Microsoft Office 365.•Played an integral part in the project team rolling out Microsoft Dynamics CRM across the organization.•Managing customisation and support of Dynamics CRM since going live.•Support of Asterisk PABX platform in conjunction with Spitfire Predictive Dialler in a high volume call centre environment.•Coordinating development team to ensure optimal uptime of website and connecting systems whilst keeping up to date with the changing requirements of the business.•Around the clock monitoring of both onsite and cloud hosted IT systems.

•Ensure telephone, email enquiries and service requests are appropriately addressed and resolved within agreed SLA’s.•Supporting a multi-site infrastructure hosting over 100 government websites.•Worked as part of a group upgrading Microsoft Exchange 2007 to Exchange 2013.•Installing, updating and support of ESA’s standard operating environment across the desktop and laptop fleet.•Providing advice to project teams regarding server, website and database administration.•Provide support for mobile devices, Android Phones/Tablets, iPhones and iPads.•Provide support and build relationships with ESA’s external clients.•User account creation and administration across Microsoft Exchange and Active Directory.•Assisted with Microsoft Lync 2013 deployment, managing rollout of desktop application, testing and providing training to staff.•Maintained and configured Fortinet email gateways.

•Providing 1st and 2nd level IT support services to users across multiple international sites running on Windows XP/Vista/7 and Apple OSX•Maintaining Audio/Visual systems•Ensuring all system are up to date with all required software updates•Install, configure and upgrade computer hardware, peripherals and software•Printer/Photocopier installation and maintenance•Record and respond to service requests to ensure the reliable, efficient and secure utilisation of computing resources for both staff and students in compliance with ITIL performance measures and standards.

•Providing 1st, 2nd and 3rd level IT support services to users across multiple international sites running on Windows XP/Vista/7 and Apple OSX•Ensuring all system are up to date with all required software updates•Monitoring and management of VMWare and SAN infrastructure across multiple sites•Managing backups using Backup exec 2010 to both file and tape•Install, configure and upgrade computer hardware and software•PABX administration (Avaya)•Creating and managing group policies•Assisting development team with web and database administration•Managing Symantec Endpoint Protection antivirus system•Printer/Photocopier installation and maintenance•Supporting real-time stock market software such as Bloomberg, Capital IQ and Iress

•Working as part of the Desktop rollout team, rolling out new hardware across multiple site•Installation, troubleshooting and maintenance of complicated engineering software•Configuration and support of Cisco IP telephony via Cisco CallManager& Unity•IT support case management via “S3” helpdesk application •Documenting complex processes for support & roll out tasks•Providing 1st and 2nd level support across multiple site to approx 600 users•Installing and supporting Citrix clients

•Managing 400+ Windows Workstations in an Active Directory environment•Managing 10 Windows 2003 Servers in an Active Directory environment•Monitoring and supporting critical network services (e.g. DNS, DHCP and Email)•Maintaining Active Directory accounts for students and staff•Providing documentation and training of network services•Managing and supporting the IP and Digital phone system•Work with the IT steering committee to develop a long and short term IT plan for the school