Stephen Moss Email & Phone Number

London, GB

London Area, United Kingdom

In my role, I developed and maintained tools tailored to the specific needs of study sourcing, ensuring a robust and efficient system. I identified and implemented process improvements, provided regular reports on upcoming service requests, and analyzed supplier trends, escalating issues as necessary. Acting as front-line support for business owners, I.

In addition to the previously mentioned role, I actively contributed to departmental process improvement initiatives. I provided individual reports to CGOM team members, facilitating streamlined updating of the global database. Moreover, I played a key role in maintaining the Dashboard, ensuring a global overview of the contracts department. Additionally.

England

In this role, I was responsible for creating and reviewing contracts in compliance with GSK specifications, leading the RFP process to obtain service proposals for internal customers. I meticulously reviewed supplier-provided budgets for accuracy and conducted sense checks according to current specifications. Additionally, I negotiated payment schedules to.

Prepare budgets for clients (internal / external).Co-ordinate hand over meetings from internal departments.Proof read and create legal documentation i.e. Confidentiality Agreements, General Service Agreements.Create clinical drug trial contracts and amendments using internal costing model and liaising with various internal and external departments.Update.

Office Co-ordinatorResearching and providing IT solutions. (Back-up, wireless networking, VPN)Resolving any IT issues, network failure, computer error.Training new staff. Writing support manuals.Stationary/Furniture/IT purchasing.Organising account managers, providing them with support.Organising telemarketers, providing them with support also.Organising.

General administration duties, including filing.Attending to customer enquires by telephone.Face to face liaison, letter writing, email and fax. Dealing with freight issues and pricing.Inputting orders onto in-house system.Confirming stocks and rectifying issues within the warehouse.Transparently solving problems due to delivery error.

Teaching students between age range of 7 and 40 English grammar.Conversational skills.Writing using a variety of teaching methods including blackboard work, partner skills and computer work. Grading students.Giving exams

Warm and cold calling depending on campaign assigned on that month.Targets achieved monthly.Training new staff for various departments including customer services

Ensuring daily maintenance was performed on server machines primarily consisting of backups for site-wide systems.Repairing any hardware or software faults that could occur with desktop, laptop and server systems. Direct contact with external company for hardware issues.Troubleshooting and repairing via telephone including remote assistance and fault.