In my role, I developed and maintained tools tailored to the specific needs of study sourcing, ensuring a robust and efficient system. I identified and implemented process improvements, provided regular reports on upcoming service requests, and analyzed supplier trends, escalating issues as necessary. Acting as front-line support for business owners, I facilitated study start-ups, ensuring timelines were met. I built strong relationships across various business units to promote Study Sourcing and demonstrated the value of our assistance. Additionally, I automated systems and processes to enhance efficiency, and identified opportunities for cost savings through data analysis and strategic bundling.

In addition to the previously mentioned role, I actively contributed to departmental process improvement initiatives. I provided individual reports to CGOM team members, facilitating streamlined updating of the global database. Moreover, I played a key role in maintaining the Dashboard, ensuring a global overview of the contracts department. Additionally, I managed and maintained the WRF tools and processes internally, encompassing stats, data management, and medical writing, while ensuring stakeholders were kept updated. Collaborating closely with procurement, I supported their strategy management efforts and participated in key supplier meetings to facilitate category reviews. Furthermore, I was involved in the early adopter initiative, providing valuable suggestions to enhance processes and aiding in the development of a more hands-on approach for contract managers.

In this role, I was responsible for creating and reviewing contracts in compliance with GSK specifications, leading the RFP process to obtain service proposals for internal customers. I meticulously reviewed supplier-provided budgets for accuracy and conducted sense checks according to current specifications. Additionally, I negotiated payment schedules to support GSK finance day sales figures and liaised with both internal and external customers to ensure contract accuracy. Handling requisitions and purchase orders, I maintained autonomy in managing my workload to meet deadlines and ensure client satisfaction. Furthermore, I assisted internal customers in adhering to company and departmental processes and SOPs, while fostering positive working relationships with both internal and external stakeholders.

Prepare budgets for clients (internal / external).Co-ordinate hand over meetings from internal departments.Proof read and create legal documentation i.e. Confidentiality Agreements, General Service Agreements.Create clinical drug trial contracts and amendments using internal costing model and liaising with various internal and external departments.Update and maintain contracting database.Train new starters and ensure that correct practises and procedures are upheld.Design new processes, summary tools according to company and client needs.

Office Co-ordinatorResearching and providing IT solutions. (Back-up, wireless networking, VPN)Resolving any IT issues, network failure, computer error.Training new staff. Writing support manuals.Stationary/Furniture/IT purchasing.Organising account managers, providing them with support.Organising telemarketers, providing them with support also.Organising engineer workload.Liaising with customers for renewal of contracts.Organising and maintaining various contracts within the company.Maintaining good customer relations.Creating and sending quotes to potential clients.Resolving external fault calls over the telephone if possible.Writing and maintaining the Service Schedule, Fault Call, Renewal, Report programme.Creating reports from above access based programme.Organising insurance claims from flooding or leaks.Opening and locking up should other key staff not be in the office.First point of contact for customers to call in.Conferring with Head Office in Israel and putting in place certain procedures.Problem solving i.e. organising stock replenishment through other companies using secondary language.Researching area and compiling company listings.Cold calling prospective clients and following up.

General administration duties, including filing.Attending to customer enquires by telephone.Face to face liaison, letter writing, email and fax. Dealing with freight issues and pricing.Inputting orders onto in-house system.Confirming stocks and rectifying issues within the warehouse.Transparently solving problems due to delivery error.

Teaching students between age range of 7 and 40 English grammar.Conversational skills.Writing using a variety of teaching methods including blackboard work, partner skills and computer work. Grading students.Giving exams

Warm and cold calling depending on campaign assigned on that month.Targets achieved monthly.Training new staff for various departments including customer services

Ensuring daily maintenance was performed on server machines primarily consisting of backups for site-wide systems.Repairing any hardware or software faults that could occur with desktop, laptop and server systems. Direct contact with external company for hardware issues.Troubleshooting and repairing via telephone including remote assistance and fault logging.Creating new procedures for quick resolution in the future.Fault finding on hubs and routers. Repairing under-floor wiring issues.Monthly visits to other Toyota sites to perform all above tasks.Computer systems used: NT4 Windows 95, Windows 98, Office, Lotus Notes, AS400 Mainframe, Microsoft Server, Exchange.