Stephen Mcadams Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

- Lead BA for Guidewire Digital Portals on premises implementation for TWIA.- Lead BA and Product Owner for Guidewire Digital Portals for Cloud implementation for TWIA and TFPA.- Achieved Guidewire Certified Ace as a Business Analyst for PolicyCenter.

Austin, Texas Area

-Planned and executed Underwriting User Acceptance Testing for the TFPA PolicyCenter Renewal Project-Received a High Performance Award for my work on the TFPA PolicyCenter Renewal Project-Implemented a new Production Support Process for TFPA using Aha! and Rally-Lead Project BA for TWIA Elevate Guidewire Digital Portals Project inception-Mentored other BAs, teaching them new techniques to help them gain experience

Austin, Tx

• Decreased number of open development tickets from 153 down to 47 in a span of 6 months.• Improved DOL Change, Adjuster Setup, and Billing Reset processes using new developments and process changes.• Performed data analysis, database queries, and database edits during daily production support for TFPA.• Led Myriad Project which included analyzing requirements and facilitating requirements elicitation workshops.• Created new Release Notes document to be sent out for each CGI Monthly Production Release.• Serve as primary interface between business unit, support teams and IT department in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. • Serve as a department interface to define the scope of IT development or enhancement projects including defining, documenting and developing detailed business requirements documents, developing policies and procedures, creating testing and implementation plans, and promoting the needs and interests of the department.• Assist department management and collaborate with IT through the service lifecycle.• Evaluate information gathered from multiple sources, reconcile conflicts, disseminate high-level concepts into details, distinguish actual needs, identify root cause of problems and create logical and innovative solutions.• Research and resolve business problems by identifying root causes, gathering input from key stakeholders, and researching and recommending appropriate solution options. Provides regular status reports and problem resolution summaries.• Collect, analyze and report performance data to identify, prioritize, and deliver improvements to the department. Develop and analyze metrics and prepare analytical reports. • Assist in developing Underwriting processes and procedures and defining deliverables for system development, system operation, change control, and training.

Lubbock, Tx / Austin, Tx (Telecommute From Austin)

• Effectively tested software for bugs and intended functionality. • Created reports for various datasets including pay plans, service orders, and inspections.• Performed extensive data analysis on financial reports for customers.• Directed other software testers. • Reviewed development requirements and test cases daily. • Investigated complex customer requirements, analyzed organizational processes, designed new processes, and performed software implementations for customers. • Drafted responses to RFPs. • Created and reviewed technical documentation about system functionality, customer processes, and user guides. • Increased productivity by designing a new dashboard for our in-house software development tracking system. • Managed and planned numerous development and implementation projects, which were completed on time. • Designed new software functionality for field service portal and other new or revised features. • Designed and improved software with end-user experience (UX) in mind. • Communicated requirements and created test cases with a team of 10+ developers and testers. • Provided Tier 2-3 tech support to customers. • Trained new customers and employees on the software.

Lubbock, Tx

• Effectively tested software for bugs and intended functionality.• Managed Starnik's first city implementation project, which was completed in 5 months and on time. • Investigated complex customer requirements, analyzed organizational processes, designed new processes, and performed software implementations for customers. • Coordinated and presented recruitment sessions at Texas Tech, which led to over 50 applications and 10 new employees. • Designed content for recruiting presentations and flyers. • Designed marketing content. • Created and reviewed technical documentation about system functionality, customer processes, and user guides. • Provided Tier 2-3 tech support to customers. • Trained new customers and employees on the software. • Created employee training plans and materials. • Collaborated with the Product Manager to design new software functionality. • Interviewed prospective employees.

Lubbock, Texas Area

• Became the account manager for the company’s highest-priority customer in early 2013. • Effectively tested software for bugs and intended functionality. • Created and reviewed technical documentation about system functionality, customer processes, and user guides. • Provided Tier 1-2 technical support to customers. • Investigated complex customer requirements, analyzed organizational processes, designed new processes, and performed software implementations for customers.

Lubbock, Texas Area

-Led initial setup of inventory and training of inventory associates at Sun Adventure Sports concept store in Lubbock, TX.-Monitored multi-million dollar store inventory and integrated loss prevention measures.-Developed and supervised team of 4-5 associates.-Used accurate inventory practices to remove the Lubbock - 50th Street store from company-wide high-shrink (high-loss) status.-Significantly reduced controllable losses by utilizing P&L statements and shrink detail reports.-Interviewed, hired and trained new associates.-Formulated aggressive high-shrink plan for the store. -Took lead on product returns/transfers during closing of 4th Street store in Lubbock.-Processed orders for gohastings.com, Amazon.com, and ebay.com customers.-Led initial setup of inventory and training of inventory associates at Sun Adventure Sports concept store in Lubbock, TX.-Trained department managers and implemented new inventory programs at 14 other stores in 5 states. While in Lubbock, this included the Lubbock - 4th Street store, the Lubbock - 82nd Street store, and the Odessa, TX store.

Round Rock, Tx

•Recovered over $4000 using a transaction database and digital camera system to apprehend an internal thief.•Significantly reduced controllable losses at Round Rock store by utilizing P&L statements and shrink detail reports.•Monitored multi-million dollar store inventories and integrated loss prevention measures based on inventory analysis.•Used accurate inventory practices to remove the Round Rock store from company-wide high-shrink (high-loss) status.•Trained department managers and implemented new inventory programs at 14 other stores in 5 states. While in Round Rock, this included the Victoria, TX store.•Developed and supervised teams of 4-35 associates at Round Rock store.•Attended Hastings Leadership Academy for Assistant Managers in October of 2007.•Helped plan and run Hastings Conferences for Music Department Managers and Inventory Control Managers in 2007 and 2008.

San Marcos, Tx

•Significantly reduced controllable losses at San Marcos store by utilizing P&L statements and shrink detail reports.•Monitored multi-million dollar store inventories and integrated loss prevention measures based on inventory analysis.•Used accurate inventory practices to remove the San Marcos store from company-wide high-shrink (high-loss) status.•Devised inventory auditing steps to reduces losses incurred on company shipments.•Trained department managers and implemented new inventory programs at 14 other stores in 5 states. While in San Marcos, this included Sherman, TX; Waco, TX; Round Rock, TX; New Braunfels, TX; Seguin, TX; Victoria, TX; Kerrville, TX; and McAllen, TX.•Developed and supervised team of 5 associates at San Marcos store.•Received Associate of the Month in August of 2004.

Joplin, Missouri Area

•Obtained approval from corporate to test out a new security box procedure before rolling out to the entire company. After testing, wrote a report highlighting the significant issues with the new system. The company decided not to implement the new procedures which saved the company thousands of dollars in hardware and time.•Named District Inventory Control Expert in 2002. •Significantly reduced controllable losses at the Joplin store by utilizing P&L statements and shrink detail reports.•Monitored multi-million dollar store inventories and integrated loss prevention measures based on inventory analysis.•Used accurate inventory practices to remove the Joplin store from company-wide high-shrink (high-loss) status.•Trained department managers and implemented new inventory programs at 14 other stores in 5 states. While in Joplin, this included Normal, IL; Pittsburg, KS; Ft. Smith, AR; and Fayetteville, AR.•Developed and supervised team of 5 associates at Joplin store.•Received Associate of the Month in April of 2000.

Joplin And Kansas City, Missouri Area

• Worked with minimal supervision, providing technical support for tax offices.• Reviewed and analyzed electronic returns before submission to IRS.• Performed maintenance and updates for software, hardware, and networks.• Setup entire offices alone or with one other employee.• Developed and executed efficient diskette formatting system at the age of 11.

Bachelor Of Business Administration (Bba), Summa Cum Laude, Management Information Systems, 4.0 Gpa

Activities and Societies: Association of Information Technology Professionals, Society for the Advancement of Management, Phi Kappa.

High School Diploma, General Studies, 4.0921

Activities and Societies: Soccer-Varsity, Track(Long Distance)-Varsity, Marching Band(Percussion Section Leader), Concert.