Specialties: content marketing, blogging, copywriting. social media, growth, candidate marketing/recruitment, website copy, product marketing, SEO, email marketing. Companies: Arnica & Ivy, IfOnly, Cord Blood Registry, SkyRoam, NobleBrewer, MCK Americas Inc, Amag Pharmaceuticals, Motherhood Together, Parentful, Baby Center.

Sports & Adventure vertical writer, other topics include culinary, entertainment, etc. - making extraordinary, unique experiences jump off the screen and incinerate themselves from one's bucket list one write-up at a time.

Created strategies and executed training for brand new customer retention team which decreased cancellations by 50% in first month on phonesPerformed thorough training needs analysis and implemented various levels of training evaluation to measure learning, KPI’s and business impactTrained over 100 sales associates on the following: Sales Training, Science & Medicine, Company Strategies, Cost, Price Objections, Overcoming Objections, Competition, Outbound Calling Strategies, Lead Profiling, Siebel CRM, Sales Strategies, etc. Maintained new hire training curriculum I previously created from scratch in 2012

Built front-end live chat team for client interaction on cb.com with175k+ visitors/monthDesigned strategies for overall chat effectiveness, best practices, and strategic roll-out of the following: Pre-Chat Survey, Post-Chat Survey, Proactive Chat, Proactive Chat Messaging, Visitor Monitoring, Chat Pop-Up Window, Chat button Location, User Interface, Capturing Offline Chat Inquiries Managed and trained 20+ chat/sales representatives on chat practices, strategies, and Velaro chat softwareAnalytical Review of following for influential chat reporting: Live Influence Reporting, Missed Chat Reporting, Proactive Chat Effectiveness, Accepted Chats, Offline Chat Captures, Offline Missed Chats, Online Missed Chats, Time-Outs, Pre-Chat Abandons Increased chat volume by 3.5x in four monthsIncreased chat influenced sales 250% in four months

Content/creative writer for automated client marketing/sales emails Work on variety of marketing projects including creating new product claims for product marketing team, new marketing/sales campaigns, various marketing e-mail series, pricing change initiative, referral program, e-mail branding, etc.Development of E-mail campaigns to engage prospects and build awareness.

Created new hire sales training program from scratch which led to faster on-boarding time, higher sales results, and increased learner satisfaction

Responsible for hiring highly talented software engineers for various teams at Vmware.

Worked with buyers from loan origination to closing for residential first and second mortgages

Awarded Top Pre-Approval Specialist Award for Loan Production 2006 out of 35 Specialists

Sold cell phone/data packages to prospective and current clients, direct sales

Conducted Interviews, Provided support to HR team