Vodafone Group plc is a British multinational telecommunications company, with headquarters in London. Vodafone owns and operates networks in 26 countries and has partner networks in over 50 additional countries.• Order processing; ensuring requests are approved, ordered correctly and delivered to main and remote sites.• Addressing billing/invoice queries and the raising of associated credit requests if required.• Building relationships internally and externally, gaining customer trust and establishing relationships with a number of high profile key decision makers• Proactively identifying and implementing service enhancements and procedure improvements for both Vodafone and the customer• Design, implementation and support of a bespoke excel based management information tool to enable customer to control costs• Asset database; creation and maintenance• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing; Addressing customer queries via telephone, email and face to face.• Identify and leverage sales and service opportunities for the virtual Vodafone team including Service & Account Managers and also opportunities for sales into consumer market.• Team champion on any matters relating to the Microsoft Office suite of programmes and quality assurance.

Eircom Limited is a fixed, mobile and broadband telecommunications company in Ireland. It is the largest telecommunications operator, with a division to service the business and corporate telecom markets in Northern Ireland and Britain.• Supported account managers in the sale of telecom solutions to government customers• Designed, implemented and supported a number of department specific processes.- financial and performance reporting- customised billing and payment on account- discount management- credit request• Produced reports based on usage, costs, and installation base for both internal and external audience.• Setting of monthly, quarterly and annual KPI’s for department, team and individuals.• Central role in the implementation of a CRM software system throughout the organisation to manage sales pipeline and reporting; streamlining a number of processes across the department.• Department representative on many IT and change related projects.

Responsible for managing a team of six people whose aim was to create and maintain a database resulting with the company having a customer level view of their data rather than account level. Worked to a high level of accuracy to produce an end product that was reliable and suitable for both internal and external use. Liaised with third party developers in the implementation of a new software system to assist the team.