Stephen M. Smith Email & Phone Number

Greater Chicago And Greater New York City Areas

Greater New York City Area

Greater New York City Area

Responsible for revenue, profitability, service delivery, cross-business-unit coordination and customer satisfaction across the largest global financial services account in the Pitney Bowes portfolio. Integrated and consolidated all solutions, messaging and branding worldwide in an organization that traditionally -functioned in business unit and geographic silos. Team exceeded all targets with double-digit revenue growth over two years, the highest customer satisfaction rating in the segment,… Show more Responsible for revenue, profitability, service delivery, cross-business-unit coordination and customer satisfaction across the largest global financial services account in the Pitney Bowes portfolio. Integrated and consolidated all solutions, messaging and branding worldwide in an organization that traditionally -functioned in business unit and geographic silos. Team exceeded all targets with double-digit revenue growth over two years, the highest customer satisfaction rating in the segment, helped to reshape the product development and branding models within Pitney Bowes and pioneered a new straight-line customer feedback mechanism through executive-to-executive engagement. Show less

Greater New York City Area

Promoted to VP Operations Northeast just as financial crisis hit in 2007. The economic downturn mandated a 20% cost reduction to existing operations, which immediately threatened our world-class customer service. Our team responded with a complete redesign of our service delivery model, including pricing, contracts and solutions. As a result, our customer service levels never suffered, and the segment returned to profitability in 2008 and remained profitable.

Greater New York City Area

Established and implemented the strategy and business priorities for all Pitney Bowes product and service offerings to the largest corporations in the global customer portfolio, with total revenue of $400M. The Management Services organization was the only pure services provider in the company, and our team was tasked with driving change across the product solution business units to deliver a seamless managed services solution to those customers. In the first full year, the new Global… Show more Established and implemented the strategy and business priorities for all Pitney Bowes product and service offerings to the largest corporations in the global customer portfolio, with total revenue of $400M. The Management Services organization was the only pure services provider in the company, and our team was tasked with driving change across the product solution business units to deliver a seamless managed services solution to those customers. In the first full year, the new Global Enterprise Account team grew revenue 14.5%, renewed 100% of service contracts, captured a record number of competitive accounts and helped to create several new service delivery models within the company. Show less

Greater New York City Area

Transformed the original producer of analog shipping and weighing systems, which had been a declining business for several years, to a provider of integrated, digital distribution solutions serving the broader multi-carrier and multi-modal logistics market. As President, restructured the entire business - eliminating 15% of costs, revamped the product line, reinvented product and service delivery, refreshed the sales channel, and fixed pricing and billing. Within 10 months the business was… Show more Transformed the original producer of analog shipping and weighing systems, which had been a declining business for several years, to a provider of integrated, digital distribution solutions serving the broader multi-carrier and multi-modal logistics market. As President, restructured the entire business - eliminating 15% of costs, revamped the product line, reinvented product and service delivery, refreshed the sales channel, and fixed pricing and billing. Within 10 months the business was profitable and remained so for nine years. CAGR for the next seven years was just under 10%, with 15% growth over the next four years. Business grew to nearly $100M from $50M, expanded internationally and into the logistics space. By 2001, Distribution Solutions was the #1 provider of multi-carrier logistics software globally. Show less

Minneapolis, Minnesota, United States

Turned around a recently acquired logistics technology unity which was regularly missing revenue targets. As VP & GM, built a sales and service organization and streamlined the product development model. By the end of 1993, sales passed $2M (up from $500K) and hit $8M by the end of 1995 due to a new service delivery model and revamped product line. Initiated joint business strategy development with a business unit in an adjacent market and oversaw the merger of both units into Pitney Bowes… Show more Turned around a recently acquired logistics technology unity which was regularly missing revenue targets. As VP & GM, built a sales and service organization and streamlined the product development model. By the end of 1993, sales passed $2M (up from $500K) and hit $8M by the end of 1995 due to a new service delivery model and revamped product line. Initiated joint business strategy development with a business unit in an adjacent market and oversaw the merger of both units into Pitney Bowes Distribution Solutions. Show less

Greater Boston, Greater New York City And Greater Atlanta

Began career at Pitney Bowes as a Sales Representative in Greater Boston Area. Promoted to world headquarters in Stamford, CT, as a Curriculum Development Manager and then Sales Trainer in Greater Atlanta, GA. Became Marketing Manager with responsibility for creation and development of product launch materials back in Stamford, and then joined the Shipping & Weighing Systems business unit as Product Manager, Business Development Manager and then Director of Business Development in Norwalk, CT.

Greater Boston

Ba, Government And English

Additional Courses & Executive Development, Finance, Accounting, Economics, Business Management, & Logistics