Stephen Payer Email & Phone Number

Chicago, Illinois, United States

Baltimore, Maryland Area

KMBS provides support across the entire IT spectrum, from optimizing resources to maintaining infrastructure to migrating to the Cloud. My Advanced Technical Solutions team designs and delivers the automation to expedite the support of over 800 engineers in more than 35 locations nationwide.

ARHD delivers proactive IT solutions and support with defined best practices, dedicated teams, consistent communication and accountability.Partnering with our clients to better understand their operational environment allows me to develop solutions, in a best practices manner, that eliminates operational challenges. Every day brings unique and different opportunities to solve puzzles, and new and different clients to educate. What could be more fun?ServiceNow• Using an ITIL framework to design and deploy custom software applications, service catalogs, and workflows to automate tasks and standardize processes. Ticket management is achieved by using a single system of record! SAP Crystal Reports enhances our ServiceNow platform allowing ARHD to deliver highly formatted, customizable reports addressing our client’s unique business requirements.Kaseya• Proactively monitor, manage and maintain IT assets, whether on your network or mobile, giving you visibility and control over the IT services you are providing to ensure IT assets are secure, protected and always available.• Custom policies for Kaspersky Anti-Virus, Malwarebytes, O/S and Application Patching, Services Monitoring, Managed backup (Veeam, BackBlaze, AppAssure, etc.) and Disk Encryption (Aurora) to meet each client’s unique business requirements.* Client On-boarding Project Manager, a tight, 6-week project plan, insuring our systems are customized and interfaced to meet clients’ unique business requirements is standard practice.

Baltimore, Maryland Area

Commerce Corporation is a national wholesale distributor with five distribution centers, across three time zones, servicing thousands of independent customers and Big Box chains. Annual revenue exceeded $200 million with 400+ team members. • Reporting directly to President and CEO, I strategized at monthly, corporate-wide leadership events collaboratively designing solutions to resolve key operational challenges.• My team of 6 IT professionals developed solutions across many operational environments including; ERP, Network Infrastructure, and corporate knowledge base.

• Senior programmer responsible for programming and supporting users on a legacy system IBM / AIX Unidata RDBMS • Software development within all application modules including G/L, A/R, A/P, Marketing, Sales, Warehouse and Support Services; Norand / Motorola handled user interface applications. UNIX scripting. SQL and Unidata Reporting development. • Developed and supported custom VB.Net remote order solution system for 120 member sales team. Major Accomplishments:• Created a Delivery Log Entry application that became part of the base Epicor / Prelude software solution. • Implemented RF Warehouse Management Solution (WMS) and programmed data exchange interface to Prelude ERP solution.• Active Directory Services. Administered PDC(S) across four facilities/ three time-zones, maintaining schema and group policies, licensing/certificates/ DHCP/WINS across 8 subnets and VLANs. Migrated from an existing Novell / GroupWise environment.• Installed and supported two Exchange SMTP servers in MD and MI facilities.• Designed/installed CISCO network including 2900 and 3500 series POE switches; 1800 series routers and ASA 5500 series Firewall appliances.

Solely responsible for software development of Thoroughbred Software solution for an internationally based apparel manufacturer. Annual revenue exceeded $30M. Interpretive BASIC / SCO Unix

Bachelor Of Science (B.S.), Computer Science

Associate'S Degree, Electrical And Electronics Engineering