Stephen Knight Email & Phone Number

United Kingdom

As Technical Account Manager I am the trusted technical adviser to my customers. This involves the full life cycle delivery of the Everbridge product suite including Project Management, customer engagement and training, and any required manuals and documentation. I also collaborate on new use cases, and upgrades for my existing clients. My main aim in the role is to become part of the client's team and to improve and maintain the relationship between the client and Everbridge. I work remotely but am often visiting clients if required. I have worked with a wide range of clients. The main client since my first week at Everbridge is one of the largest global banks. I also have worked with a variety of other clients, including multiple NHS trusts, UK Government and the UK Armed Forces and a large variety of local and global companies in varying business verticals.

Project ManagerThis role involved working with the development of Intelligent Voice’s Automated Speech Recognition technology. This included working with a variety of business clients of varying sizes in the UK, EU and the US. Key Responsibilities:• Designing and implementing Agile Project Techniques to facilitate the company’s product development and client work. • Lead the Daily Stand up meeting to steer and advise technical resource and to report on progress to the stakeholders. • Proactively identify and track project risk and develop mitigation plans to manage risk.• Working as a Scrum Master to conduct and effectively participate in sprint planning, task estimates, task sequencing, sprint reviews and retrospectives.• Utilised JIRA project software to log and track work. • Experience of using the Relativity E-Discovery solution due to a partnership with the company. • Companies Project Lead on an EU funded project with members based throughout Europe. • Perform client demonstrations and presentations as part of the sales process

My role as Project Manager had me working on ICSA Software’s Blueprint OneWorld corporate governance solution. This gave me an extremely solid Project Management foundation and allowed me to work closely with FTSE 100 companies and other large corporations. Key Responsibilities:• Management of multiple simultaneous small and medium scale delivery projects with occasional larger projects including all planning and documentation. • Work closely with internal resources over multiple departments to deliver projects on-time and within budget.• Build strong relationships with clients during the project process and be able to handle client issues. This involves strong communication with internal departments which in turn develops client confidence in the process and also the company as a whole. • Risk and issue management. • Business Analysis dependent on project.• Helped design internal policy for Project Delivery to streamline processes.• Identifying new business opportunities.

In this role I provided Training to our clients either in person or via WebEx Teleconference. I was also responsible for the creation of Audio Visual Training Material. This involved visiting many of our client offices and meant I was often the one of the first people to meet clients in person. Key Responsibilities:• Trained clients in all aspects of the software package utilising excellent in-person communication skills• Discussing client requirements to create tailored training sessions. Provided levels of business analysis if providing more detailed training sessions. • Creation of Training Manuals. • Production of Audio Visual materials for distribution to clients. • Proof reading of training material for colleagues before publication.

I provided product support across all of the ICSA’s software packages which utilise different hardware platforms. Also when necessary provide training for clients on how to use the software. Key Responsibilities:• Providing the highest level of customer service and that all support queries are properly documented. • Keep up to date with frequent product and compliance changes.• Undertaking product training when necessary.