Stephen Lindsay Email & Phone Number

Portland, ME, US

Tempe, AZ, US

Building the wholesale division for the mission-driven Angie's restaurant concept. Lobster for all!

Focused on for-profit, non-profit and government collaboration in the blue economy

Stonington, Maine, US

• Driving EBITDA growth through creation of new business lines, margin enhancement in existing wholesale DTC businesses, and implementing systems and processes to increase profitability
• Turned around company EBITDA after 2 consecutive years of losses to over $2MM in 2021, with 20% increase
• Implemented custom price tiers and established a direct store shipping offering (with reduced overnight shipping rates) increasing margin per wholesale customer 17% and online DTC revenue 107%
• Built relationship with Red Lobster growing the business from 10 to 125 restaurants bringing in more than $1MM annually in revenue while tripling annual overnight shipping volume and increasing margin
• Evaluated and Implemented tech stack including Salesforce CRM to drive sales, NetSuite ERP to report on margin and profitability, and Shipstation to optimize fulfillment process
• Negotiated overnight shipping rates down by more than 68% and turned the DTC overnight shipping cost center into a profit center, growing volume by over 150% by using for wholesale business line

Portland, Maine, US

• Lead team of 13 Marketing Managers with $8.5MM budget across 3 cross-functional teams executing customer acquisition, engagement and retention campaigns for 20+ Partners (ExxonMobil, Chevron, etc.) delivering $27MM in.
• Optimized customer acquisition and engagement delivering 32% revenue growth in 2017, and 22% YTD 2018
• Implemented Customer Engagement approach to Partners to increase “share of wallet” and Net Promoter Scores (NPS) for our key partners resulting in uplift in revenue, improved experience and 11 renewed Partner contracts

Portland, Maine, US

• Built WEX Engagement program, hiring 5 high-performing team members to realize a customer-centric mission and vision. Created and executed data-driven marketing strategy to prove Customer Relationship Management (CRM).
• Initiated and implemented customer retention program, saving over 40% of qualifying customers at risk of terminating their relationships with WEX, and retaining $17MM in annualized spend ($875K revenue)
• Built account activation strategy and implemented targeted, segmented program to increase new account activations from 85 – 92% ($1.1MM in projected revenue) and re-activate existing accounts (17% uplift, $5MM spend)
• Introduced intentional customer management approach based on “Customer Lifetime Value” to increase revenue and improve experience measured by NPS, “Voice of Customer”, and “Customer Service Surveys”

Created Impact Growth Fund to help grow companies and develop communities in Pacific Northwest by raising investment funds, taking control of 3 Oregon businesses, and growing portfolio from $450K to $1.2MM, creating 35 rural Oregon jobs and achieving a Platinum B-Corp company rating

Partnered to develop best-in-class digital marketing agency focused on using emerging digital channels to execute measurable, data-driven strategies based on traditional marketing frameworks

New York, NY, US

Developed, implemented, and executed strategies for engaging and retaining new and existing customers across marketing channels (Direct Mail, Email, Telemarketing) resulting in $4.9MM incremental revenue and $1.4MM in re-engineering cost saves

New York, NY, US

Advised seven European markets how to utilize CRM to meet revenue targets and incremental profit through cross/up-sell marketing campaigns with existing cardbase while continuously working to improve overall customer experience

New York, NY, US

Evaluated existing acquisition channels and supporting technologies to identify strategy opportunities and develop and implement innovative solutions to acquisition process across 21 International markets (Face to Face, Telemarketing, Digital)

Boston, MA, US

Developed and implemented strategy to more effectively leverage emerging electronic trading technologies (ECNs) to transform and streamline traditional trading processes and procedures. Doubled ECN trades (4MM shares) saving the firm $20MM per yearReports ultimately led to a partnership recommendation based on financial considerations, expected company.

Boston, MA, US

Executed 18 – 30 million shares per day with 35 Institutional Traders and Floor Brokers. Received Institutional Brokerage Group Delivery Excellence Award for excellence in leadership, initiative, creativity and teamwork

New York, New York, US

Wrote and edited content for Spanish start-up internet consulting and design firm targeting businesses looking to leverage the emerging internet channel to target consumers and businesses in the US and worldwide. Consulted for SODENA (Society for the Development of Navarre) on their website encouraging foreign investment.

Boston, MA, US

Worked closely with fixed income sales traders, quickly entering trades and calculating corresponding commissions.

Mba, Marketing And Strategy

Ba, Spanish Literature, Philosophy

Education record