Network Operations Supervisor
CurrentNetwork Operation Center Supervisor (July 2013 – Current)Senior Administrator of Solarwinds monitoring suite.SAM, APM, NPM, WPM, VNQM, NTA, IPSLA, VNQM, and SeUM administration. Major Incident Manager (MIM) Emergency Event Manager.Established NOC and emergency response team standard operating procedures.CMDB upkeep and change management process. Supervised newly established NOC of 5 and work flow automation team of 3.