Extensive Enterprise IT Operations, Performance and Monitoring, and Network Operation Center management. Senior SolarWinds Administrator specializing in SAM, WPM, SeUM, NPM• Synthetic End User Monitoring and Management. • Web Performance Monitoring and Management.• Application Performance Management and Monitoring. • Network Performance Monitoring and Management.Advanced skill set with IPAM, NTA, VNQM, IPSLA, and QOE.In-depth experience with change, incident, and problem management procedures. ITIL Certification with hands on application. Extensive experience writing SOP (Standard Operation Procedures)Proven track record as Major Outage / Event Manager.Change Advisory Board CAB member.Honorably discharged from the US Army.
Listed skills include It Service Management, Network Administration, Information Technology, Data Center, and 36 others.