Sole proprietor delivering and implementing software products for clients such as small businesses, consultants and coaches. Acquire clients, write proposals, and build full-stack WordPress websites including graphic design, custom programming, and project management.● Partner with clients to determine needs. Create customized solutions and determine best design to meet client business goals.● Meet with clients to communicate business value, expertise, and industry knowledge. Guide clients through change management, explaining what is needed, how it will be different, and why it will be beneficial.● Deliver customized website solutions both front and back end, including SEO, analytics, and security, building sites that comply with best practices.● Set and document priorities, establish timelines, set product launch dates, provide drafts for approval, and deliver high-quality products on time and on budget. Manage multiple simultaneous projects with efficiency.● Onboard, train, and coach clients on product use and features. Explain complex concepts in a clear understandable manner to non-technical audiences.● Identify, hire, and manage third parties such as copywriters and graphic designers. Write proposals to gain clients through third-party channels.

Build websites for clients using proprietary software, setting up all integrations and providing quality control.● Troubleshoot technical issues, implementing solutions or escalating defects and bugs. Test sites for quality assurance and mobile responsiveness.● Provide onboarding and training for clients. Design and deliver training materials to educate clients on product function and features.

Provided administrative assistance in a logistics laboratory, acting as subject matter expert, teaching and training student groups and other assistant professors on the logistics process.

Managed metals transactions within a large multi-state organization including procurement, processing, and distribution of precious metals worth $200,000+ daily.● Received metal material from customers, determined weight, informed customers of value, and cut checks. Took in orders and mail deliveries, organized shipments.● Created and maintained client application documentation, recording data into the company proprietary software system.● Interacted with customers face to face and over the phone, managing difficult conversations with equanimity. Worked with managers, regional managers, delivery people, and other stakeholders.● Operated independently and without oversight, leveraging strong decision-making. Managed competing priorities effectively.● Worked with chemicals and complex machinery including crucibles and blowtorches in the warehouse.

Taught public elementary school for the Korean government.● Managed 25+ classes on a weekly basis with 25-35 students. Co-taught a set national curriculum.● Worked effectively with coworkers and students in a multicultural, multilingual environment.