Stephen Milton Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

ingogo is a respected technological innovator that commenced business in 2011 as a taxi booking application and in-app payments model. In 2013, ingogo evolved into a full mobile payments business and has partnered with Xero to provide its mobile payments solution to business customers.ingogo is now the third largest and the fastest growing taxi payment.

Bengaluru Area, India

• Billable, Chargeable & Productive utilisation reporting and forecasting
• Manage resource forecasting reports for all departments based on inputs from weekly resource meetings and from the production team.
• Communicate with the practitioners about the openseats
• Weekly openseat review, analysis and reporting
• Capacity management and trend analysis of bench, suppy and demand
• Identified and gathered appropriate resources for project managers and stakeholders.

Bengaluru Area, India

• Handled a team of 13 associates to oversee the work by reporting on the different variations.
• Ensure the team meets all Project contractual metrics (CSAT, Answer speed, handle time, abandon rate.) internal KPI targets (Schedule adherence, quality etc.) and internal business metrics (occupancy, utilization etc.)
• Review of team performance and service level with clients, propose and implement action plans if required and to work with project managers
• Managing escalations within the Projects from the clients.
• Participate in weekly performance call and device action plans.
• Participate in the Monthly performance reviews of the Project.

Bengaluru Area, India

• Level 1 Support for laptops, desktops and handheld devices.
• Reinstalling the OS. Configuring and troubleshooting wireless networks, configuring and troubleshooting Internet Connections.
• Mentoring the floor, handling escalations & ensuring smooth flow of the process.
• I have been conducting training for new agents as well as conduct refresher training for agents of concern and the entire team.
• Handling escalations from the clients, providing my feed back to them on Technical as well as process related issues.
• Screening the hardware escalation to make sure that the agent has done the required troubleshooting. This is to avoid unnecessary engineer visits to site.

Bangalore

• Managing Interior Projects, which included work scheduling.
• Project Budgeting and execution.

Bangalore

• EXCEL Altech Pvt. Ltd was started to meet the growing demands for the modern glazing technology and architectural products.
• Acquiring Interior Design Projects through bidding, which involved end-to-end budgeting.
• Establishing contacts with the Architects and Building Contractors for new Projects.

Bangalore

• Sales of computers and maintenance contracts

Data Analytics Certificate, Data Analytics

Learning data manipulation, analytics and visualisation by completing weekly projects. Our first major project taught us real world data.

Bachelor Of Commerce (B.Com.), Commerce

Student of Commerce

Certificate Of Vocational Education - Year 12, Year 11 & 12

Higher Secondary

Activities and Societies: Sports