As a Certified Tech Advisor at theITSupportCenter, LLC, I provide expert technical support to clients, troubleshooting and resolving a wide range of IT issues. My responsibilities include diagnosing software and hardware problems, offering solutions, and guiding users through technical processes. I leverage my knowledge of systems, networks, and software applications to ensure seamless operations for clients, while delivering a high standard of customer service. I also stay up to date with the latest technologies and IT trends to offer relevant and effective support tailored to the client's needs.

Provide customer support through a voice-over-Internet-protocol (VoIP) system. Overseeing and engage in the design, implementation, support, troubleshooting, maintenance, and upgrading of Voice over Internet Protocol systems.

Experienced Quality Assurance (QA) Engineer dedicated to ensuring the highest standards of software quality and reliability. Proficient in developing and implementing comprehensive testing strategies, identifying defects, and collaborating with cross-functional teams to deliver exceptional software solutions. Passionate about optimizing user experience, streamlining processes, and driving continuous improvement.

As a general manager my job duties entailed managing a team oftechnicians on a daily basis. I also did daily bank runs and schedulingfor the team. I watched and reported back to upper management onthe numbers the store was producing. I provided problem solvingskills when clients were upset and maintained a positive attitudetowards any and all customer service moments.

As a remote technician, I go to the main store and collect the partsfor the jobs I have that day. I then contact clients and go out to dotheir repairs on there devices. I do this while all providing clients withgreat customer service and answering any and all questions theymay have. I also explain the benefits of protection plans as well asextended warranties that we as a company have to offer.

At a technician level when I started at this company, my job dutiesentailed checking a multitude of devices into the stores database forthem to be listed for a repair. I diagnosed devices and then repairedthem based on their diagnoses in a timely manner for the clients.