Stephanie L Smith Email & Phone Number

Franklin, Tn

Franklin, Tn

Clarksville, Tn

• Solicited appraisers in targeted geographical areas of low coverage.• Led the vetting and onboarding of new vendors and established productive relationships.• Researched specific property locations for competent appraisers to handle appraisals.• Advised appraisers on what documentation was required to join the active appraiser panel. • Performed background checks on appraiser applicants.• Processed appraiser applications to the active appraiser panel.• Sent welcome… Show more • Solicited appraisers in targeted geographical areas of low coverage.• Led the vetting and onboarding of new vendors and established productive relationships.• Researched specific property locations for competent appraisers to handle appraisals.• Advised appraisers on what documentation was required to join the active appraiser panel. • Performed background checks on appraiser applicants.• Processed appraiser applications to the active appraiser panel.• Sent welcome emails to the appraiser along with information on signing into their profile in the appraisal system.• Assisted appraisers with navigating the appraisal system as well as password resets.• Assisted processors with difficult appraisal orders.• Communicated with lenders over the phone and via email on the status of their appraisal order.• Communicated with appraisers over the phone and via email on appraisal issues and questions.• Assisted processors with obtaining the status of an appraisal, to confirm the inspection took place and the delivery of the appraisal report.• Assisted upper management with reports on appraiser service levels as needed.• Provided support and training to team members on the appraisal platform.• Handled miscellaneous projects as assigned.• Filed and maintained vendor records in accordance with established guidelines.• Evaluated vendor services and activities against company standards.• Identified opportunities to improve processes, reduce redundancies and decrease vendor pricing. Show less

Clarksville, Tennessee Area

• Reviewed loan documents for accuracy.• Verified loan specifics were entered into the loan system correctly.• Handled commercial client loan draw requests.• Maintained records of commercial client loan draws and availability.• Coordinated property inspections and calculated loan availability based on inspection results.• Handled incoming calls from commercial clients with questions or concerns regarding their account.• Researched commercial client files to address… Show more • Reviewed loan documents for accuracy.• Verified loan specifics were entered into the loan system correctly.• Handled commercial client loan draw requests.• Maintained records of commercial client loan draws and availability.• Coordinated property inspections and calculated loan availability based on inspection results.• Handled incoming calls from commercial clients with questions or concerns regarding their account.• Researched commercial client files to address questions and concerns.• Other operational duties or special projects as needed. Show less